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"Positive ED experience"

About: Karratha Health Campus / Emergency Department

(as the patient),

I was admitted to ED and had such excellent care I felt I needed to report on it. My doctor (Gabby?) was incredibly thorough taking the time to properly talk to me and listen to my concerns. I felt that all possible tests were performed and treatments considered.

When it was found that a specialty opinion was needed, the doctor personally not only wrote me a referral but called and made an appointment before I was discharged. I have never been in ED and received such thorough and personal care. I was discharged with no diagnosis or solution but felt very happy that I had received the best possible care and a plan going forward.

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Responses

Response from Sam Hinton, A/Operations Manager, West Pilbara, WA Country Health Service (WACHS) Pilbara 2 years ago
Sam Hinton
A/Operations Manager, West Pilbara,
WA Country Health Service (WACHS) Pilbara

Operational Management of the West Pilbara Health Services

Submitted on 25/11/2021 at 7:25 PM
Published on Care Opinion on 26/11/2021 at 9:44 AM


picture of Sam Hinton

Dear delphinusrj49,

Firstly, may I thank you for taking the time to put this Care Opinion story up, and the chance to celebrate our wonderful Dr Gabby!

This positive feedback assists us to know that we are embracing our WACHS values in care delivery.

Again, thank you for sharing your experience at the Karratha Health Campus, I appreciate your time and effort. I will share your experience with Dr Gabby and her managers and utilise it as a great example of customer service for our staff development discussions and training.

Kind regards,

Sam Hinton

A/Operations Manager West Pilbara

WA Country Health Service (WACHS) Pilbara

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