"Over sedation and lack of care and communication"

My partner was admitted to Upton House under an assessment order and was then put on a treatment order.

As I understand it, my partner was sedated with 3 different medications- all within 24 hours- with the excuse that they're being aggressive, in which one of the medications, I believe, you're not supposed to use it with the other sedative medication and also you're not supposed to resort to that medication unless my partner wasn't responsive towards normal antipsychotics. Which, in my opinion, they didn't even bother trying. I feel they were just prioritising over sedation because they can't handle my partner.

I remember that when I called to ask and question why, the registrar just hung up on me and said I was yelling at them when I recall I did not even use any abusive language at all and I was just asking them ok, you're telling me to put in a complain but my partner is still subjected to your treatment order and your care which is my main concern at the moment.

And when I called the Koonung mental health team, I found the staff member was unhelpful as well, they said that maybe I should look at how I speak. Considering I'm someone who's concern about my partner's care and was worried about them, I think I have the right to bring it up. But apparently I'm just being difficult. Shouldn't doctors and anyone who works in the mental health team at least be able to empathise with patients and their loved ones?

When asked about the psychiatrist's name in charge of my partner, they were only able to give me the psychiatrist's initial or first name. Seemingly no one is aware of their last name.