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Care Opinion

Hip replacement

Posted By HipsterG

"Hip replacement"

About: Royal Perth Hospital / Orthopaedic Surgical & Trauma & Spinal Care Ward 3H/5G

(as the patient),

Not very happy and still feel trauma over the whole situation. 

Woke in the middle of my replacement, 

I recall a clinician and their friend sitting off to one side saying that they love the look in a patient's eyes when they wake like this and realise where they are. It seemed to me, the clinician was one sick individual. 

To make matters worse, I remember the clinician asked if I needed something to help. I kind of nodded my head. I recall the clinician then said they're sorry, they can't help me and put on a huge smile.

I believe this was said with weird sort of pleasure for the clinician.

I recall the surgeon kept on banging away at my hip, thankfully I either passed back out or they gave me something. 

Like I said, I relive this every few days, sometimes it may be a week or so without it coming into my mind.

It is still there however and I doubt it will ever go away, it will be with me until the day I pass.

In my opinion, it's shocking how some humans can apparently treat others, especially when in a vulnerable state.

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Responses

Response from Joel Gurr, Executive Director Clinical Service Strategy and Population Health, Subscriber: CE Executive Leadership Group, East Metropolitan Health Service 2 years ago
Joel Gurr
Executive Director Clinical Service Strategy and Population Health, Subscriber: CE Executive Leadership Group,
East Metropolitan Health Service

Submitted on 3/12/2021 at 10:29 AM
Published on Care Opinion at 10:29 AM

Dear HipsterG,

I was sorry to hear of the trauma you endured during surgery for a hip replacement at Royal Perth Hospital (RPH).

The prospect of surgery can be a worrying time, and so I was saddened to read of the manner in which you described of the clinician and their team. This is not the standard we expect of our staff at the Royal Perth Bentley Group. The Head of Department for Orthopaedic Surgery has been made aware of your comments and has passed on his unreserved apology for your experience at such a vulnerable time. Thank you for bringing this to our attention.

Understandably, this event has left you with a long-lasting and negative experience; however, I would like to offer you the opportunity to discuss your concerns by calling the Consumer Engagement Unit on (08) 9224 1637, 8am to 4pm or email RPBG.feedback@health.wa.gov.au so that we can look into this further for you.

Thank you for letting us know of your experience so that we can learn and improve the care we deliver to our patients and the community.

Kind regards

Joel Gurr

A/Executive Director

Royal Perth Bentley Group

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