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"Lack of food"

About: Peel Health Campus / Emergency Department

(as the patient),

After my first negative experience in the emergency department I hoped I never had to return, but after a fall at home I had possible fractures of foot and wrist. I arrived in the morning and waited until around just after midday for X-rays. In the evening, I was advised to stay in hospital overnight. I found that the staff were lovely this time. As I had not been offered anything to eat or drink, I requested a meal but was I remember being told that this was not possible. All I received was a small plate of sandwiches.

By this time, I was dizzy and had a headache from lack of food. I was taken to the ward at night, more than 12 hours after I arrived. After a sleepless night (I felt there was too much light and noise and nothing to eat) I looked forward to breakfast, but that only consisted of what seemed to me a small packet of rice bubbles and a tiny bread roll that I believe was too hard to bite into.

I was glad to go home to get a decent feed.  Next time I go to PHC, I will take my own food. My sibling told me I should have ordered a pizza to be delivered to the door!

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Responses

Response from Andrew Tome, Chief Executive Officer, Peel Health Campus last month
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Andrew Tome
Chief Executive Officer,
Peel Health Campus
Submitted on 3/12/2021 at 1:15 PM
Published on Care Opinion at 5:45 PM


picture of Andrew Tome

Dear hippodm69,

Thank you for your feedback regarding your recent presentation to the Emergency Department at Peel Health Campus.

I am sorry that you experienced a delay in receiving an x-ray of your injured foot and wrist and that you were not provided with any refreshments during your wait. I have asked the Clinical Nurse Manager of the Emergency Department to remind staff that when it is possible, I.e. if a patient is not due to have any surgery which would require fasting, that they are provided with refreshments.

I have also spoken to Nurse Unit Managers and Catering Manager to identify alternatives to sandwiches for patients who are transferred to the ward late at night. I am sorry that the ward was light and noisy, we have reminded the staff to turn the lights low at night and are currently implementing a system to ensure that call bells go to pagers instead of an audible alarm.

I would like to reassure you that we take all feedback seriously and would welcome the opportunity to investigate your concerns and respond to you directly. Please contact our Complaints Officer on 9531 8580 / enquiries.phc@ramsayhealth.com.au.

Once again, thank you for taking the time to provide us with your feedback and please accept our apologies that we did not meet your expectations on this occasion.

Kind regards.

Andrew Tome

Chief Executive Officer

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