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"Being in the Prince of Wales hospital"

About: Prince of Wales Hospital Prince of Wales Hospital / Occupational Therapy Department

(as the patient),

From the moment the ambulance arrived, to being admitted to hospital, I felt feelings of confidence all around me. The dedication of care extended by all the nurses who I dealt with (there were many) and even the tea lady with smiling faces and a lot of patience.

One trainee doctor stood out with a friendly amusing bedside manner, (don't remember his name sorry) keeping me confident everything would be ok.

But the person who stood out to me was Occupational Therapist, Ross. He spoke to me like I was human and I could understand what was happening if he had to describe it in different ways, letting me think about things before I asked questions, giving advice from previous experience and guiding me with information for my benefit. I would just like to thank everyone involved.

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Responses

Response from Elizabeth Browne, Director of Shared Clinical Services, Prince of Wales Hospital 2 years ago
Elizabeth Browne
Director of Shared Clinical Services,
Prince of Wales Hospital
Submitted on 8/12/2021 at 1:27 PM
Published on Care Opinion at 2:41 PM


picture of Elizabeth Browne

Dear Chrome,

Thank you for taking the time to write to us and share your positive experience at the Prince Of Wales Hospital. We are delighted to read that the Nursing, Medical, Tea lady and Occupational Therapy staff provided confidence in the care they delivered and we appreciate your kind words about the staff involved in your care.

In particular the care provided by Ross who provided such a positive experience. I can advise that Ross has received your positive feedback.

Thank you again and I hope you are recovering well.

Regards,

Elizabeth Browne

Director Operations, Shared Clinical Services, Prince of Wales Hospital

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