"Unclear information"

There are 2 issues that I want to comment about:

1. I found there was a long queue on that day. I believe it took me 30 minutes to get in the Reception 2 for registration and more than about a 1.5 hour to wait for an eye test at the Orthoptic department. If I didn’t initiate to complain about the wait time, I think I would have needed to wait even longer. I believe my total waiting time was more than 2 hrs. So, I hope this queueing issue is not common in normal days.

2. I am having difficulty getting my doctor’s provider number and full name details in Sydney Eye Hospital (SEH). I have been asking both doctors and the reception desk but I am unable to get the details. I am curious why it is so difficult?

Based on my experience, my specialists/doctors outside this hospital are always willing to share their provider number and full name to patients. Is there any reason why I can’t get my SEH doctors’ full name or provider number? As I understand, it causes difficulties to my Endocrinologist and Pathologist to pass my blood test reports and comments to SEH without their information. So far, I only have my SEH doctors’ surnames but no other information on my side. I recall my pathologist actually requested I raise this issue long time ago.

I remember I once had one SEH doctor’s provider number from my first prescription but the document has passed to the pharmacy and I don’t have a copy anymore. At that time, it seemingly took my pathologist 30mins to search from the system with limited information (hand writing provider number + surname) before doing the test for me. Now I believe my Endocrinologist has requested I ask my SEH doctors to provide the details in order to share comments and blood test reports. As far as I’m aware, my Endocrinologist is unclear about my eye treatment and this will be impacting on my thyroid treatment as well. Please follow this up for me.