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Very disappointing standard of care

Posted By sagittawe58

"Very disappointing standard of care"

About: Kerang Hospital / Urgent Care Centre

(as a relative),

My spouse was sent to the Kerang hospital, (by another health care professional) with severe dehydration and at that stage, undiagnosed food poisoning. I believe they were left laying there for over 5 hours, seemingly with not a single glass of water offered, let alone the drip and tests that I recall was recommended by the nurse practitioner. As I understand it, blood pressure and heart rate taken within the first 10 minutes, then literally nothing. Water and later a jug of water I felt were only given after me asking for them. 

I recall the admitting clinician said they didn't want to hear my spouse's history.

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Responses

Response from Megan Simmonds, Acute Nurse Unit Manager, Acute Services, Kerang District Health 2 years ago
Megan Simmonds
Acute Nurse Unit Manager, Acute Services,
Kerang District Health

Registered Nurse

Submitted on 13/12/2021 at 3:36 PM
Published on Care Opinion at 3:49 PM

picture of Megan Simmonds

Dear sagittawe58,

Thank you for sharing your feedback. As an organisation we value all feedback, as this is how we improve our service. I am sorry to hear that your spouse's experience was not what you had hoped it would be.

I am sorry that you felt that your spouse was waiting a long time to see the Dr on call. Dr's work at their GP clinics during the day, then come to the hospital to see patients in the Urgent Care Centre after hours. The nursing staff contact the on-call Dr to discuss each Urgent Care Presentation and a decision is made about when the patient can be seen, taking into consideration the triage assessment and urgency of the case.

Depending on the reason for presenting to the Urgent Care Centre, will determine if food and fluids are offered. For example, patients who are vomiting, have diarrhoea, abdominal pain or may need to be transferred to a larger facility for medical imaging, may be kept fasting, and not offered food and fluids until they have been reviewed by the Dr.

If this was the case with your spouse's presentation, I am sorry that was not explained to both of you.

I hope your spouse has made a full recovery.

Please contact myself so I can investigate further:

Megan Simmonds

Nurse Unit Manager

Acute Ward

msimmonds@kdh.org.au

PH: 5450 9212

I can be contacted on Monday, Tuesdays and Wednesdays.

Kind Regards

Megan

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