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"Incompetence"

About: Busselton Health Campus

(as a relative),

I returned from work to find my partner was not home. I immediately rang Busselton hospital to enquire if they had presented to the emergency department, of which I recall I was told no. As my partner has been suffering from a medical condition & mental health issues, I contacted friends who commenced looking for them.

A few hours later, still unable to reach my partner by mobile & countless messages, I downloaded the find my phone app to attempt to locate them. My partner's phone showed they were at the Busselton hospital. I rang the hospital again, I recall I spoke to the same clerk who said yes my partner is here, and has been since about just after midday.

I was very upset that I was told a few hours prior my partner wasn't. The clerk's response I felt was very abrupt & that as I understand it, they had a busy day & were trying to juggle four things at once. I am so utterly disgusted Busselton Hospital. In my opinion, shame on you. 

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Responses

Response from Jodie Omodei, Operations Manager, Coastal, WACHS South West 2 years ago
Jodie Omodei
Operations Manager, Coastal,
WACHS South West
Submitted on 20/12/2021 at 12:14 PM
Published on Care Opinion at 12:20 PM


Dear Baggins,

Thank you for your feedback in regards to your conversation with the hospital clerk whilst searching for your partner. I apologise for the added stress and concern that has caused.

Whilst hospital staff are bound by confidentiality, we could have handled this situation better. As a result of your feedback we have ensured that the clerical staff will direct enquiries regarding patients to the Hospital Coordinator who is much better placed to assist in these situations.

Once again I sincerely apologise for the additional concern that this has caused and if you would like to discuss this further, please contact me on 97536371.

Kind Regards

Jodie Omodei

Coastal Operations Manager

WACHS-SW

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Response from Jodie Omodei, Operations Manager, Coastal, WACHS South West 2 years ago
We have made a change
Jodie Omodei
Operations Manager, Coastal,
WACHS South West
Submitted on 18/01/2022 at 3:55 PM
Published on Care Opinion at 5:44 PM


Dear Baggins,

Thankyou again for your feedback. As a result we made the changes as described in my previous response to streamline the processes.

I sincerely apologise once again for your experience and thankyou for taking the time to write.

Kind regards,

Jodie Omodei

Operations Manager

WACHS-SW Coastal

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