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"I will always remember their kind and compassionate care"

About: St John of God Midland Hospital St John of God Midland Hospital / Emergency Department

(as the patient),

Almost two weeks ago I presented in the ED of St John of God Midland with my partner as I thought I was miscarrying my first pregnancy. I was in a lot of pain but I wasn't bleeding much.

The ED was busy, and we had to wait 3.5 hours before we went through, but the staff we dealt with were kind and caring. 

Once through to the ED I was examined by a junior doctor I think, who sent me for an ultrasound, where we found out I had a ruptured ectopic pregnancy. I was shocked and scared and heartbroken. 

I had emergency surgery less than an hour later. All the nurses, doctors and anaesthetists who spoke to me in that hour before my surgery were amazing. It was the scariest and saddest time in our lives and the staff were so comforting, kind and compassionate to both my partner and I. One nurse even made us laugh, giving us a brief moment of levity amongst the chaos.

I spent a day on ward 3A (I think) and was looked after by the most amazing nurse with a  foreign accent (I forgot her name). She was so attentive and made every effort to make sure I was comfortable. Her care was exceptional. I did have a bit of a tough night on ward 3a, as they decided to transfer me at 11pm to a public ward. I didn't get moved until after the early hours of the morning, so I didn't get much rest at all. I believe all my machines were unplugged and started beeping and I felt I was basically left without care for quite some time. I do understand that there were a lot of codes that night.

Once I arrived on ward 2C I felt the care was amazing. All my nurses, especially Georgia and Mercy and the student nurses were so great. Again, kind, compassionate and attentive. Georgia was my nurse during the day and helped me through my first ever hospital stay with her calming nature. I felt so vulnerable and lost, but she was so supportive.

All the doctors who came to visit were wonderful, kind and caring and made sure I fully understand what had happened and how it would impact my fertility and future pregnancies. 

Every single staff member I encountered was wonderful, nurses, doctors, consultants, patient support staff, physio, anaesthetists, everyone. They all helped me get through the scariest, saddest and most traumatic period of my life, and I will always remember their kindness. 

Please thank each and every one of them, they do an amazing job. 

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Responses

Response from Janet Jones, Director of Nursing, Midwifery and Clinical Governance, St John of God - Midland 2 years ago
Janet Jones
Director of Nursing, Midwifery and Clinical Governance,
St John of God - Midland
Submitted on 15/12/2021 at 12:57 PM
Published on Care Opinion at 1:48 PM


Hello Thankfull,

Thank you taking the time to let us know of your recent experience at our hospital. I was touched to read your kind words and extremely pleased to learn that caregivers provided you with the compassionate and supportive care you needed during such a difficult time.

Your kind words will be forwarded to the relevant managers who will ensure that your message is shared with caregivers involved in your care; and l am certain it will inspire them to continue their good work. I hope you are feeling better each day and once again thank you for sharing your experience with us.

Kind regards

Janet Jones

Director of Nursing, Midwifery and Clinical Governance

St John of God Midland Public and Private Hospitals

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