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"Amazing care during my stay at the hospital"

About: Sydney / Sydney Eye Hospital / 2 West & Hand Clinic Sydney / Sydney Eye Hospital / Emergency Department

(as the patient),

I had walked on a nail, it went through my shoe and scratched my toe and the oral medication didn’t help so I was in the ward for a drip. I believe you couldn’t ask for any better care from nurses. I’d like to mention Karen, Lisa, Faye and also the NUM Kate and Tae, he got me into a single room. I’ve never been a patient before and I felt what they did was just amazing.

Nursing admin, Cathy, Victoria, Ann G, and Ann H, they came every day to see how I was going, I couldn’t ask for any better service. The phone communication manager Mr George, he’d also come up to make sure everything was fine with my phone. He gave me a brand-new phone when the one I had was crackly. I also want to mention Pauline and John who also came to see how I was going. I was truly looked after in all respects. At the start, I didn’t want to be in hospital but by the end I didn’t want to leave, they looked after me tremendously,

I also want to mention the lovely doctors I encountered, there was quite a few, on 2 west and in the emergency department who took care of my foot, they were amazing. I could have lost my toe because I’m a diabetic. That’s why everyone was coming to check, after the oral medication wasn’t working and didn’t clear the infection straight away. I was grateful because I could have lost my toe or even my foot. All these people must play a part. They didn’t scare me, they didn’t want to worry me. They were all amazing people. Based on my experience, I would recommend anyone to Sydney/Sydney Eye Hospital.

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Responses

Response from Jonathan Magill, Director of Nursing and Support Services, Nursing, Sydney Hospital/Sydney Eye Hospital 2 years ago
Jonathan Magill
Director of Nursing and Support Services, Nursing,
Sydney Hospital/Sydney Eye Hospital

Manages and leads the Nursing and Support Services

Submitted on 14/12/2021 at 1:41 PM
Published on Care Opinion at 1:44 PM


Dear leopardtd78,

It was so lovely of you to take the time to acknowledge so many staff, who were there for you during your hospital admission. I'm glad we could make a stressful situation a little better, and we were able to make you comfortable. Our amazing staff will be happy to know that the care they gave you was appreciated.

Thank you, and I trust your foot injury is on the mend.

I wish you a safe and happy Christmas season.

Kind regards

Jon

Director of Nursing and Support Services

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