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"My elderly mother's care"

About: Royal Perth Hospital / Emergency Department Royal Perth Hospital / Orthopaedic Surgical & Trauma & Spinal Care Ward 3H/5G St John Ambulance WA

(as a staff member posting for a carer/relative),

Our elderly mother in her 90’s had a fall at home sustaining an open – compound leg fracture, with significant blood loss and bruising. She was taken to Royal Perth Hospital very promptly by St John ambulance, following excellent initial assessment and care at her home at the time of the injury.

A special thank you to Paramedics Rhys and Stefan. On arrival in the emergency department Royal Perth Hospital, I felt she received immediate expert assessment and care and in particular we think thank Dr Amanda, emergency department physician. Our mother was very promptly assessed by the orthopaedic on-call team and underwent initial surgery the following day.

She was then transferred to Ward 5G Royal Perth Hospital and received ongoing excellent care from all of the nursing staff, medical and allied health staff who she dealt with. She had further surgery and is now making a good recovery. Our family is extremely grateful for the compassionate,  kind, expert and timely care she received at Royal Perth Hospital

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Responses

Response from Grant Waterer, Acting Executive Director, Royal Perth Bentley Group 2 years ago
Grant Waterer
Acting Executive Director,
Royal Perth Bentley Group
Submitted on 4/01/2022 at 12:30 PM
Published on Care Opinion at 12:32 PM


picture of Grant Waterer

Dear humanitiespc73,

I do appreciate you taking the time to share your story with us about your mother’s recent admission to Royal Perth Hospital.

I was pleased to read your mother was provided with such professional and efficient service during her patient journey.

It is always lovely to hear our dedicated staff performed exceptionally well and were compassionate and kind in their care.

I have passed on your heartfelt words to the relevant managers so they can share them with staff. I know they will be very pleased to hear the positive impact they had in your mother’s care.

I hope your mother continues on the road to recovering well.

Kind Regards,

Grant Waterer

A/Executive Director

Royal Perth Bentley Group

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