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Exceptional health facility

Posted By violetkz58

"Exceptional health facility"

About: Dongara Eneabba Mingenew Health Service / Emergency Department

(as a carer),

I rang from Eneabba while travelling to Geraldton to ask for advice.

My husband fell in the shower and sustained a deep cut to his eyebrow bone which had started to bleed again. I had applied a pressure dressing and thought it had stopped bleeding.

Senior Nurse Kerry was so helpful and said call in and she would be able to assist, which we did.

We'd like to thank Georgia RN as well as Garry Clinical Nurse who attended to my husband with such care applying a local anaesthetic then performing a top job with his stitches.

On arrival we were welcomed and advised of the wait and were ever so grateful. 

The Dongara Health facility was exceptional, continuing to operate even as the power failed. Well done to you all. 

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Responses

Response from Di Franklin, Operations Manager, Midwest Murchison, WA Country Health Service Midwest 2 years ago
Di Franklin
Operations Manager, Midwest Murchison,
WA Country Health Service Midwest

Submitted on 31/12/2021 at 2:19 PM
Published on Care Opinion at 3:41 PM

picture of Di Franklin

Dear violetkz58,

Thank you for taking the time to tell us about you and your husband’s experience at the Dongara Health Service. I’m sorry to hear about your husband’s fall and hope that he recovers quickly.

We really appreciate hearing your kind feedback, as it recognises the efforts of our dedicated staff.

It will be my pleasure to pass your compliment on to Kerry, Georgia and Garry as well as the staff who welcomed you at reception. They will be pleased to know how their words and actions contributed in providing an environment where you both felt informed and cared for during what must have been a very stressful time.

Your story reminds us how important it is to always treat patients with kindness and empathy.

Thank you again for sharing your story. I sincerely wish you and your family all the best for the future.

Kind regards,

Di Franklin

Acting Operations Manager Midwest Murchison

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