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PCH - amazing ED

Posted By augusthp89

"PCH - amazing ED"

About: Perth Children's Hospital / Emergency Department

(as a parent/guardian),

We took our son to ED recently for bleeding following recent changes to his medication.

We were amazed and impressed with the expertise and professionalism of Dr Fred, Dr Kate and nurses Ricki, Sara and Dave.

We were seen quickly and our concerns were listened to and actioned, especially relating to the difficulty of accessing our son for a blood test (which Dr Fred said he would do himself as a result). We were very grateful our son was offered pain relief and that his distress during the blood test and Insuflon change was minimised as much as possible through the caring expertise of the team.

Everything was explained to us including the next steps for when we left ED and we very much appreciated everyone’s care, initiative and attention to detail.

Thank you very much to a fantastic team!
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Responses

Response from Louise Keyes, Nursing Co-Director Medicine, Perth Children's Hospital, Child and Adolescent Health Service 3 years ago
Louise Keyes
Nursing Co-Director Medicine, Perth Children's Hospital,
Child and Adolescent Health Service

Submitted on 12/01/2022 at 4:25 PM
Published on Care Opinion Australia at 4:30 PM

Dear augusthp89,

Thank you so much for taking the time to share your positive feedback about your son’s experience in our Emergency Department at Perth Children’s Hospital (PCH). I will pass on your lovely comments to Dr Fred, Dr Kate and nurses Ricki, Sara and Dave.

It is reassuring to hear that the ED Staff were able to see you quickly and their care, compassion and professionalism reassured you and your son during at what would have been a very a distressing procedure.

Our staff are committed to demonstrating our organisation’s core values of Accountability, Collaboration, Compassion, Equity, Excellence and Respect and your experience reflects these values.

Feedback such as yours is appreciated and acknowledges our dedicated staff, so thank you once again for taking the time to let us know.

Wishing you and your family a happy New Year and all the best for the future.

Kind regards,

Louise Keyes

A/Nursing Co-Director Medicine

Perth Children's Hospital | Child and Adolescent Health Service

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