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Care Opinion

Rudeness of staff

Posted By tauruskm67

"Rudeness of staff"

About: Prince of Wales Hospital / Campus Centre 2 - Nuclear Medicine Department

(as a parent/guardian),

My child was booked for a Dotatate scan recently in the morning. We arrived 10 minutes before the appointment. The staff member at the check-in desk was, I felt, totally rude in their manner and in my opinion, spoke abruptly. It was obvious to me that they didn’t want to be there. I feel that if you are going to treat anyone so rudely, perhaps it’s time to find another job! Based on my experience, staff like that make me feel twice as bad.

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Responses

Response from Natalie Maier, Director of Nursing and Support Services, Sydney/Sydney Eye Hospital 2 years ago
Natalie Maier
Director of Nursing and Support Services,
Sydney/Sydney Eye Hospital

Senior Manager

Submitted on 13/01/2022 at 3:05 PM
Published on Care Opinion at 3:09 PM

Dear tauruskm67,

Thank you for taking the time to provide your feedback. I was very disappointed to read that you were treated in a rude and abrupt manner.

I would like to offer my sincere apologies for your experience. I can assure you that this does not align with the values we strive to uphold at Prince of Wales Hospital. Your feedback will be passed on to the Manager to address with the staff. I again, thank you for your feedback as it provides us with an opportunity to improve our services.

Sincerely,

Natalie

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