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"Doctors taken away"

About: Exmouth Health Service

(as the patient),

Firstly, I want to applaud and praise all the staff at Exmouth Hospital WA, Doctors/Nurses/Admin/PSA's, I believe all are extremely hard working and dedicated to helping others. As I understand it, Exmouth Hospital has been trying to get extra Doctors for years. I believe our Exmouth township has increased its visitation by double since COVID to approximately 500,000 per annum this year.

We lost a permanent staffed Doctor years ago and it seems to me the position has still not been filled. I feel the Exmouth Hospital only gets Locum's, when we can, to help alleviate the long waiting lists and appointment overloads. I believe Exmouth Hospital still lacks necessary staff of 4 permanent Doctors to help those in need in Exmouth.

I had my appointment cancelled recently, after waiting about 5 weeks to get an appointment. I recall the reason I was told was that we have lost half of our doctors in Exmouth, as they have been sent to Perth. Again, I feel we are penalised for living in a regional/remote community. A community that has a high visitation now and with that amount of people comes health issues, accidents, ill health etc.

In my opinion, please treat Exmouth people as Australians and worthy of being looked after when we have health needs as others in Australia. Please give us back our Doctors to Exmouth that have been taken away, please increase the total number to 4 permanent Doctors, which I believe staff and residents of Exmouth have been asking for years.

Thank you for reading this, thank you to all the health professionals in Australia and a special big thanks to the Exmouth Hospital staff, you are appreciated!

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Responses

Response from Grant Patrick, Operations Manager, Carnarvon, WA Country Health Service 2 years ago
Grant Patrick
Operations Manager, Carnarvon,
WA Country Health Service
Submitted on 17/01/2022 at 7:40 PM
Published on Care Opinion on 18/01/2022 at 9:38 AM


picture of Grant Patrick

Dear carinakd98,

Thank you for taking the time to share your story on Care Opinion and for expressing your gratitude for the hard working, dedicated staff at Exmouth Health Service. I have passed your kind words on to the team and they really appreciated hearing the positive feedback.

I’m so sorry to hear your appointment was recently cancelled and I sincerely apologise for the inconvenience this caused. This must have been very frustrating for you, considering you had already been waiting for about five weeks.

I hope that you have since had an appointment or been seen by the Exmouth Health Service. If you have not and need some assistance accessing care, please get in touch with me on 9941 0300. My name is Grant Patrick and I am the Operations Manager, for the WA Country Health Service in the Gascoyne.

I would like to assure you that we are passionate about ensuring that residents of country WA receive the highest quality care and continually review our staffing and service models. I would also like to assure you that we are committed to listening and learning from the experiences of our patients and their families and carers and we are very grateful to receive your feedback.

Grant Patrick

Operations Manager Gascoyne

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