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Care Opinion

Knee arthroscopy aftercare

Posted By januaryrz56

"Knee arthroscopy aftercare"

About: Swan Hill District Hospital / Allied Health

(as the patient),

Very disappointed with my aftercare re-hab appointment with this department. I believe the physio didn't have any of my records on the procedure that I'd had done at the hospital. The advice for my care that was given was, I felt, not the right advice & I believe as a result of that my recovery has taken longer.

There was no hands on treatment what so ever, was told not to do some of the exercises I had been doing & just do limited ones. Then I was told to come back in a month's time. Therefore I cancelled the following appointment & went to a private physio away from the hospital. Has been several weeks since surgery & are slowly recovering.

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Responses

Response from Emma Pay, Physiotherapy Manager, Physiotherapy Manager, Swan Hill District Health 2 years ago
Emma Pay
Physiotherapy Manager, Physiotherapy Manager,
Swan Hill District Health

Submitted on 14/01/2022 at 2:42 PM
Published on Care Opinion at 2:50 PM

picture of Emma Pay

Hi januaryrz56,

Thank you for taking the time to write about your experience and I am glad to hear you are slowly recovering since surgery.

Firstly, I would like to apologise for your recent experience with the Swan Hill Physiotherapy Department following your knee arthroscopy. We endeavour to provide the best experience for our clients and I am very sorry this wasn't the case for you.

I would really appreciate if you could email your details to epay@shdh.org.au or call me on 5033 9390 so we can further discuss your experience. This will help us ensure we make any necessary improvements for future care.

Kind Regards,


Emma Pay

Physiotherapy Manager

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