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Radiology social contact

Posted By paprikadk36

"Radiology social contact"

About: Swan Hill District Hospital / Radiology

(as the patient),

After spending two hours in Radiology- having to sit in the waiting room a few times between trying to get a particular ultrasound picture - I had a phone call that one of the other patients that was there at the same time had since received a positive covid result.

Now, I believe obviously that person had lied at the front desk about not waiting on any results, but I wanted to comment on how well I thought it was dealt with. They were sincerely apologetic (even though it wasn't their fault), explained my risk, what I needed to do, and dropped rapid tests to my house that afternoon so that I didn't have to run around town with my toddler trying to find some.

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Responses

Response from Chloe Keogh, Executive Director of Clinical Care, Executive Offices, Swan Hill District Health 2 years ago
Chloe Keogh
Executive Director of Clinical Care, Executive Offices,
Swan Hill District Health

Overall responsibility for the running of the health service, reports to the Board of Management. Acting for 3.5 months to replace Long Service Leave.

Submitted on 19/01/2022 at 3:09 PM
Published on Care Opinion at 3:19 PM

picture of Chloe Keogh

Dear paprikadk36,

I am responding to you as the executive in charge of patient flow in the hospital during the Covid pandemic.

Thank you for taking the time to write about your experience during a social exposure in our radiology department. I am really pleased that your experience was positive and that you felt it was well dealt with.

I will be passing on your compliments to the radiology team so that they are aware of your experience.

Kind Regards

Chloe

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Response from Natalie Barnes, Acting Radiology Manager, Radiology Manager, Swan Hill District Health 2 years ago
Natalie Barnes
Acting Radiology Manager, Radiology Manager,
Swan Hill District Health

Submitted on 20/01/2022 at 12:55 PM
Published on Care Opinion at 2:02 PM

picture of Natalie Barnes

Dear paprikadk36,

We appreciate your kind words and understanding in regards to your visit to our department. I am glad that your overall experience with the Radiology staff was a positive one despite the situation.

I will be passing your feedback on to all the Radiology staff involved and also to the other support staff throughout the organisation that helped behind the scenes.

Thank you again,

Natalie

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