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"100% positive ED visit"

About: Perth Children's Hospital / Emergency Department

(as a parent/guardian),

A fall at the skating rink led to our visit to PCH ED. I’m so appreciative of the level of care and professionalism displayed at every point of contact from concierge, to triage, assessment, treatment and discharge.

Dr Kate and Dr Justin both showed great skill at assessing a patient that wasn’t giving them many clues! So appreciated their respectful, compassionate and clear communication, and humour as well.

Radiology team were also lovely and made the process smooth.

Thanks so much for the care and treatment given to our daughter, it was a very positive healthcare experience for her. On the background of two very negative experiences when she was younger (not at PCH) I can’t take for granted the skill and expertise at every level that contributed to such a positive experience.

A sincere thank you from us!

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Responses

Response from Tim Jones, Co-Director Medicine, Child and Adolescent Health Service - WA 4 months ago
Tim Jones
Co-Director Medicine,
Child and Adolescent Health Service - WA

Head of Department

Submitted on 24/01/2022 at 1:03 PM
Published on Care Opinion at 1:12 PM


Dear serpenshj86,

Thank you so much for taking the time to share your positive feedback about your daughter’s experience in our Emergency and Radiology Department at Perth Children’s Hospital (PCH). I will pass on your lovely comments to Dr Justin, Dr Kate and the Radiology Department team.

It is reassuring to hear that our staff were able to provide a positive healthcare experience and that their care, compassion and professionalism reassured you and your daughter during what would have been a very distressing time.

Our staff are committed to demonstrating our organisation’s core values of Accountability, Collaboration, Compassion, Equity, Excellence and Respect and your experience reflects these values.

Feedback such as yours is appreciated and acknowledges our dedicated staff, so thank you once again for taking the time to let us know.

Wishing you and your family all the best for the future.

Kind regards,

Prof. Tim Jones

Co-Director Medicine

Child and Adolescent Health Service

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