Text size

Theme

Language

"Endometriosis"

About: King Edward Memorial Hospital / Gynaecology

(as the patient),

My GP referred me to King Edward Memorial Hospital around August 2021 after an ultrasound confirmed I have late-stage endometriosis and it is likely I would need surgery.

Around a couple months later, the first correspondence I received was a letter stating my first appointment (a phone call) had been rescheduled. I had never received a letter confirming the first appointment at all and now it was already rescheduled. As per the letter, even if the call was scheduled at a certain time, I need to be available for the next 3 hours in case there is a delay, so I discussed with my work and made sure I would be available.

At the time of writing this, now I've been informed the first appointment has been rescheduled again. I am already confident this will be rescheduled too as I recall it's after the WA borders open and I believe Covid will be cited as the reason.

Almost about 4 months waiting for a first appointment which is only a phone call I feel is ridiculous and yet again I need to block 3 hours off of work to ensure I can take a phone call as it seems to me the hospital isn't required to keep to its own appointments, but apparently I need to be constantly ready for any changes they make.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jodi Graham, Executive Director, SCGOPHCG, Sir Charles Gairdner Osborne Park Health Care Group 4 years ago
Jodi Graham
Executive Director, SCGOPHCG,
Sir Charles Gairdner Osborne Park Health Care Group
Submitted on 24/01/2022 at 7:16 PM
Published on Care Opinion Australia on 25/01/2022 at 9:22 AM


picture of Jodi Graham

Dear mineralzt95,

Thank you for your feedback on the Care Opinion Australia website regarding communication errors and delays in appointment times at King Edward Memorial Hospital (KEMH). At KEMH, we endeavour to provide our patients with exceptional care and I am sorry to hear on this occasion, there have been delays in your care.

To enable us to work towards addressing your concerns, I encourage you to contact our Consumer Liaison Services (CLS) on 645 81444 to enable us to investigate your individual experience. Once you have been in contact with the CLS, they will review events and we will be able to provide you with a response.

Once again, thank you for taking the time to share feedback. Feedback such as yours assists our service in making improvements for our patients. I do hope you will contact the CLS.

Yours sincerely

Jodi Graham

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k