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My hospital experience

Posted By Elated patient

"My hospital experience"

About: Geraldton Hospital / Emergency Department Northampton Hospital / Emergency Department Sir Charles Gairdner Hospital / Coronary Care Unit (CCU) G42

(as the patient),

Recently one morning, I blacked out. My husband took me to the Northampton Hospital where the two nurses cared for me diligently & also the doctor via telehealth. I was transported by very caring St John's Ambulance staff to Geraldton Regional Hospital ED. Nursing, Medical, Radiology, Pathology, Hotel Services from ED though general ward & HDU I found were all polite, professional, caring and knew exactly what they were doing.

I was transferred via RFDS (who also were polite, professional, caring & I felt knew what they were doing) to Sir Charles Gairdner Hospital Cardiology Ward where once again everyone I dealt with was just wonderful & also to the Cardiac Catheter Lab staff who inserted a pacemaker & the technologists, etc. I was taken to the discharge lounge and the staff were wonderful there also.

Having worked in the health profession for many years myself, I am proud to have been associated with the profession & thank everyone also including administration staff who it seems to me don't always get recognition as they are in the background. Thank you, I appreciate each and every one of you!

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Responses

Response from Theresa Marshall, A/Executive Director, Mental Health, Public Health and Dental Services, North Metropolitan Health Service 2 years ago
Theresa Marshall
A/Executive Director, Mental Health, Public Health and Dental Services,
North Metropolitan Health Service

Submitted on 24/01/2022 at 8:54 PM
Published on Care Opinion on 25/01/2022 at 9:41 AM

Dear Elated patient,

The Sir Charles Gairdner Hospital health professionals and administrative staff thank you for your feedback on the quality of their healthcare services.

Your appreciation for the cardiology care received is particularly gratifying, because of your healthcare knowledge as a former health professional.

I am so pleased that you received the timely care that you needed and wish you good health in the future.

Warm regards

Theresa

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Response from Di Franklin, Operations Manager, Midwest Murchison, WA Country Health Service Midwest 2 years ago
Di Franklin
Operations Manager, Midwest Murchison,
WA Country Health Service Midwest

Submitted on 27/01/2022 at 11:57 AM
Published on Care Opinion at 12:36 PM

picture of Di Franklin

Dear Elated patient,

Thank you for expressing your gratitude to the many health care workers involved in your care from Northampton, Geraldton and Perth. I really hope that you are recovering well from what must have been quite an anxious time for both you and your husband.

It was heart-warming to read your lovely comments regarding the polite, professional and caring qualities demonstrated by the healthcare and administration teams.

I have passed your kind words on to the teams at Northampton and Geraldton Hospital and they were really touched at how their care and actions enabled you to have a positive healthcare experience.

WA Country Health Service is passionate about ensuring that residents of country WA receive the highest quality care and that our health consumers, their carers and families are at the centre of everything we do. We sincerely appreciate you taking the time to share your healthcare experience on Care Opinion.

We wish you all the best in your recovery.

Warm regards

Di Franklin

Operations Manager Midwest Murchison

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