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Treatment of my relative

Posted By Angryparent66

"Treatment of my relative"

About: Armadale Hospital / Medical Admissions Unit

(as a parent/guardian),

My relative attended Armadale Hospital with chest pain and was eventually admitted to the MAU. They are severely allergic (anaphylactic) to seafood which I recall was written and stickered all over their chart and on a bright red band on their wrist.

The following day my relative was dopey, tired and hungry so they brought them a sandwich and left it on the table. I believe my relative, still half asleep, grabbed it and took a bite of tuna! They were admitted to the ICU! I believe this could have killed my relative! I felt nobody admitted to this mistake! It seemed to me let’s blame the patient!

I believe my relative changed rooms 6 times in a week with nobody really monitoring them and nobody updating them on their condition. I recall my relative was told they would need an MRI on their heart and was still waiting 4 days later and the staff kept talking about them getting it done as an outpatient. I felt no way was my relative leaving that hospital without someone telling them what was wrong and what to do about it. I recall I had to request a doctor come see my relative after waiting for 3 and a half hours! My relative still didn’t know what was wrong with them.

I recall my relative’s meals consisted of Weetbix for breakfast, which I believe they had told them they can’t stand, and sandwiches. I recall recently my relative didn’t even get lunch as it seemed they forgot! That seems to me to sum up my relative’s treatment- put them in a dark room, shut the door and forget about them! Not good enough in my opinion! I feel this was the last straw! I put in a formal complaint with the hospital and I really hope someone takes notice because I believe the care at this hospital is just reprehensible! I’ve been a resident of Armadale for a long time and have had plenty of visits there with myself and other members of my family and I have had no problems but this treatment has made me lose all trust in this hospital and in future I will go elsewhere.

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Responses

Response from Diane Barr, Executive Director, Armadale Kalamunda Group 2 years ago
Diane Barr
Executive Director,
Armadale Kalamunda Group

Submitted on 4/02/2022 at 2:42 PM
Published on Care Opinion at 2:42 PM

picture of Diane Barr

Dear Angryparent66,

Thank you for making contact with Armadale Kalamunda Group (AKG) Consumer Engagement Coordinator and providing your valuable feedback relating to your relative’s recent admission at Armadale Hospital. At AKG we are committed to delivering safe, quality and patient-centred care and I am saddened to hear that this has not been your relative’s experience.

In alignment with our organisational value of accountability, I can assure you that the incident by which your relative was given tuna to eat was reported immediately by staff and is being thoroughly investigated as a clinical incident. An analysis and investigation will be undertaken by senior staff to identify how we might improve our systems and processes and make recommendations to prevent future incidents of a similar nature. This information is shared to the staff members involved and the workforce, and we will also share the outcome with you.

I have been advised that you discussed your relative’s medical concerns with our Head of Department – General Medicine on 25 January 2022. He extends his apologies that you feel the medical team have not kept you and your relative informed of their condition, and he will communicate this back to his team.

Your concerns were also investigated by the Nurse Coordinator. If you or your relative have any ongoing concerns, we encourage you to use the bedside call bell to discuss this with your nursing team, or utilise Aishwarya’s CARE Call system to escalate your concerns which your Nurse Unit Manager will be more than happy to explain.

Thank you for raising your concerns directly with our Consumer Engagement Coordinator as this has provided me the opportunity to look into your relatives care further. Once again, I am very sorry to hear of your relative’s negative experience and can assure you that our team are committed to working with you to reach the best patient experience possible.

Kind regards

Di Barr

Executive Director

Armadale Kalamunda Group

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