"Care of my grandchild after they were assaulted"

My grandchild told me of an incident that happened recently.

My young adult grandchild and their friend were walking at a park when they were assaulted and my grandchild was stabbed in the arm. As my grandchild was wounded, their friend called their parent who drove them to the hospital for treatment. My grandchild called their parent to let them know they were in hospital, but my grandchild’s phone battery died.

After waiting for around 4 hours to be seen and receive stitches, in the middle of the night my grandchild wanted to call their parent to pick them up, so I believe they requested if they could borrow a charger to charge their phone/check the number; I recall initially a staff member told them yes they could borrow one, then I believe they were told no, when my grandchild seemed to overhear a staff member commenting: oh, they are asking for a charger now, they may ask for a lift home in the minute, then my grandchild overheard staff laughing at the comment. I believe my grandchild was then asked to leave the hospital or security would be called. My grandchild was unable to contact their parent to pick them up at that time as they had no phone battery. It seemed to me no one in the hospital made an attempt to contact their parent/NOK or charge their phone, for the price of a phone call, it took my grandchild 2 hours to walk home, after receiving treatment for a stab wound, I believe likely unaware of their directions to get home, likely in shock, frightened and I believe being mocked by health professionals. I feel no one cared.

My grandchild is a very responsible, well-mannered and a shy young person in my opinion, and tells me they kept this incident from me because they didn't want me to worry...they said they don't care anymore about the assault, but they felt pretty humiliated by the health professionals who looked after them that day; my grandchild felt they laughed at them....

As a grandparent, I am horrified and shocked to hear this story and their experience in the health care system.

I feel there’s no more empathy.