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"Mistreating people"

About: Broome Health Campus / Specialist Outpatients

(as a parent/guardian),

I took my young child to the Broome hospital recently one afternoon. I had taken my child to the Broome hospital to get checked up, they had some sore on their hands so I recall a clinician said they wanted to give them a needle in their butt. My child wanted to take the needle but didn't realise it was going to be on the bum as the other antibiotics they had given them wasn't working.

So they tried to give my child the needle, they were scared at first & then I recall two staff members came & held them down. The first time the clinician didn't finish putting the medicine in, I believe they pulled the needle out too quick. So the other clinician said what are they doing, I believe they didn't realise there was still some antibiotic in the needle, so my child got scared again.

My child was very traumatised from where I was standing shaking and I told the clinician they do this all the time. I recall the clinician was saying to my child that they were going to leave my child there & let the other staff hold them down.

My child kept begging & crying to the staff not to give them the needle as they were scared. The clinician had called in the security guards and I felt one of them grabbed my child with force & I believe slammed them on the hospital bed & it seemed to me was holding my child by their head/neck while two other staff members were there and another security guard there as well.

My child was screaming they couldn't breathe & that they were hurting them so I refused to finish off the staff giving my child the antibiotics. I felt that they were hurting my child using excessive force. There was no duty of care for my child in my opinion.

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Responses

Response from Sue Phillips, Regional Director of Medical Services, WA Country Health Service Kimberley 2 years ago
Sue Phillips
Regional Director of Medical Services,
WA Country Health Service Kimberley

Manages the Medical Services across the Kimberley region

Submitted on 7/02/2022 at 7:39 PM
Published on Care Opinion on 8/02/2022 at 8:52 AM


Dear plutonh59,

Thank you for sharing your story about watching your child being given an antibiotic injection.

It must have been heart breaking for you to have seen your child in pain and being held down. I am sorry that you and your child were so frightened by the experience.

There are ways to provide pain relief or sedation to a child who is terrified and I am sorry that these were not offered to your child. It is important that we use this opportunity to review how we consider the needs of our young patients, and it will be my recommendation that the consent process for giving intramuscular injections into a child’s buttock includes the need to consider ways to reduce pain or anxiety, and to ensure that parents are fully informed about the procedure.

Thank you for sharing your experience with us so that we can learn and improve the care we provide to children in our emergency departments.

Should you wish to discuss further please do not hesitate to contact me on 0407 779 200 or email Suzanne.Phillips@health.wa.gov.au

Yours sincerely

Sue

Dr Sue Phillips | Regional Medical Director

WA Country Health Service – Kimberley Region

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