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Blood test

Posted By dancehp69

"Blood test"

About: PathWest Geraldton Hospital Collection Centre

(as a parent/guardian),

Recently I took my nearly pre-school aged twins in for a blood test. Two phlebotomists were involved in taking the blood and a third assisted hugely by caring for the non-involved sibling. I found this was fantastic as it allowed me to concentrate on the ‘patient’ and not worry about them getting stressed before their turn. The ladies taking bloods calmly explained the process and were so gentle. The children neither flinched or cried out. They were rewarded with stickers and certificates. Hopefully we won’t need to return but I couldn’t recommend them enough.

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Responses

Response from Suzanne Asker, General Manager, Regional Services, PathWest LMWA 2 years ago
Suzanne Asker
General Manager, Regional Services,
PathWest LMWA

Manages day to day operations for PathWest regional services

Submitted on 8/02/2022 at 2:48 PM
Published on Care Opinion at 5:27 PM

Thank you, dancehp69, for letting us know about the excellent customer care you and your twins experienced at Geraldton PathWest. Your feedback has been forwarded on to the team at our Geraldton Laboratory. It is always great to hear positive feedback like yours. Our PathWest staff strive to place our customers and community at the heart of everything we do. We're very happy to know this translates to stress-free experiences for our patients and their families.

Sincerely,

Suzanne Asker

Acting Operations Manager, Regional Network

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