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"Amazing care provided by a PCA"

About: Bunbury Hospital / Medical Ward

(as the patient),

I was admitted to the medical ward recently. I met the PCA Debbie during the evening when she came on for her afternoon/evening shifts. The care that I received from her was above and beyond. She was able to make me laugh and keep a smile on my face during a really challenging period of time for me. I did not have any family with me due to them being in another state and my partner working away, so she really made me feel so cared for, and took my mind off things. I couldn’t be more grateful for her, and I looked forward to seeing her at the end of the day when she came on shift. Based on my experience, laughter truly is the best medicine, thank you Debbie for being an amazing PCA. I would love for her to be recognised for the way in which I believe she cares and goes above and beyond for her patients. 😊

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Responses

Response from Glenn Gates, A/Manager of Administration and Support Services, Bunbury Hospital, WACHS - South West 2 years ago
Glenn Gates
A/Manager of Administration and Support Services, Bunbury Hospital,
WACHS - South West
Submitted on 9/02/2022 at 2:09 PM
Published on Care Opinion at 3:01 PM


Dear giftkn88

Thank you for your lovely letter describing how Patient Care Assistant Debbie on Medical Ward made such a positive difference to your hospital experience.

Debbie agrees that laughter is the best medicine – and just like you we think she is amazing!

When Debbie read your compliments she said it gave her goosebumps and that she loves providing a personal, caring touch to give people a smile and sparkle in their day.

We all hope that you are recovering well and greatly appreciate you letting us know about Debbie’s care that went above and beyond. We will certainly be recognising her great service.

Kind regards, Glenn

Glenn Gates | A/Manager – Administration and Support Services

Bunbury Hospital

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