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PCH Emergency Department

Posted By capellanp96

"PCH Emergency Department"

About: Perth Children's Hospital / Emergency Department

(as a parent/guardian),

After visiting a GP twice in one day I was sent with my 2-month-old baby to PCH ED for high temperatures. I walked into ED and was seen within minutes. From there I was taken straight to a room with the nurses.

They quickly went down the path of treating my little one and began running blood tests, urine samples among other things. The nurses and doctors were so good at treating my little one and made sure to test for many things rather than sending us home.

I'm so thankful for the staff I saw at PCH who spoke me through everything they were doing and why, especially in these crazy times. Thankyou PCH. 

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Responses

Response from Louise Keyes, Nursing Co-Director Medicine, Perth Children's Hospital, Child and Adolescent Health Service 2 years ago
Louise Keyes
Nursing Co-Director Medicine, Perth Children's Hospital,
Child and Adolescent Health Service

Submitted on 15/02/2022 at 3:11 PM
Published on Care Opinion at 3:19 PM

Dear capellanp96

Thank you so much for taking the time to share your positive feedback about your baby’s experience in our Emergency Department at Perth Children’s Hospital (PCH). I will pass on your lovely comments to our team.

It is reassuring to hear that our staff were able to provide a positive healthcare experience and that their care, compassion and professionalism reassured you and your little one during what would have been a very a distressing time.

Our staff are committed to demonstrating our organisation’s core values of Accountability, Collaboration, Compassion, Equity, Excellence and Respect and your experience reflects these values.

Feedback such as yours is appreciated and acknowledges our dedicated staff, so thank you once again for taking the time to let us know.

Wishing you and your family all the best for the future.

Kind regards

Louise Keyes
Co-Director Medicine
Child and Adolescent Health Service
Perth Children's Hospital

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