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"My parent's discharge"

About: Merredin Health Service / Acute Medical Services

(as a relative),

My elderly parent had a recent admission to Merredin Hospital, with sepsis from a wound on their foot. At a subsequent family conference, we were informed by a clinician that they hadn’t been expected to survive, which is understandable but at no stage prior to the meeting had there been any discussion of my parent’s expected demise. My other parent was stunned by this news.

My parent has significant mobility issues and I believe it was very clear they had been deconditioned whilst unwell. This would be expected. I asked that they see a physiotherapist and this was agreed to. I asked that a referral to rehab be investigated, this was agreed to.

In the family conference, the attending GP and the earlier clinician did not agree to my parent being discharged to home, despite them having a home care package and I had arranged twice daily visits. I was advised if my parent was discharged to home, it would be a discharge against medical advice.

A few days later, I was informed by the clinician my parent wasn’t able to go into rehab as they were considered too old. I took this at face value as I had had the same issue early last year, where it seemed Merredin Hospital struggled with my request that my parent be referred to rehab and I had to advocate for them. I wrongly assumed I wouldn’t be fobbed off again. This incident was very very unpleasant for the family as it would have been for the staff who I felt did their utmost to block me.

However, again, I made my own direct enquiry to the sub-acute unit in a different hospital and discovered there isn’t an age limit. My parent was approved a bed so they can be assessed for either discharge to home or into full time care. Thank you to these services and the Merredin OT for assisting me to where I believe my parent needed to be, to enable them to be as fit as possible.

I took my parent home, for a few days, whilst waiting for the next step. I signed the discharge against medical advice. Whilst I was caring for my parent I noticed they had an extremely unpleasant rash that I started immediately treating. There was significant improvement within 24 hours.

I feel it beggars belief that I had to sign a DAMA so I could help my parent. They rarely saw the physio, there wasn’t an exercise regime that I could see, they were suffering a skin rash that I believe would not have occurred if regular hygiene needs had been met. The staff at Merredin said they were very busy and I do understand but I believe there should be a routine where standard hygiene requirements are met on a regular basis and skin issues nipped in the bud when they occur. This was especially important for my parent, given they are recently post sepsis, frail and elderly.

My parent is currently in the sub-acute unit at the other hospital and being seen by a raft of health care professionals, including the wound care clinic.

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Responses

Response from Russell Colyer-Cockburn, Regional Nursing and Midwifery Director, WA Country Health Service - Wheatbelt 2 years ago
Russell Colyer-Cockburn
Regional Nursing and Midwifery Director,
WA Country Health Service - Wheatbelt
Submitted on 16/02/2022 at 3:05 PM
Published on Care Opinion at 3:05 PM


picture of Russell Colyer-Cockburn

Dear castorfc36,

Thank you for taking the time to share your recent experience with Merredin Health Service.

I am sorry to hear that information about a possible life-threatening issue with your father was communicated to you in a family conference for discharge planning, instead of at the time of clinical assessment. I am also sorry that you felt you had limited options other than to sign a Discharge Against Medical Advice form in order to help your father access the care you felt he needed. Family conferences are usually convened to create an environment in which the patient, family and clinical team can work together to get better outcomes for the patient. I do apologise that on this occasion the family conference was not helpful for you.

I would really appreciate learning more about what happened and what went wrong from your perspective. If you are willing to do so, could you please contact Suzanne Taylor, who is the Acting Operations Manager Eastern Wheatbelt by email on: Suzanne.taylor@health.wa.gov.au or by phone on 9081 3222.

I would like to take this opportunity to let you know about an initiative called Aishwarya’s CARE call. If patients or their families or carers are concerned about the care being provided in hospital, they can make a CARE Call. The call is received by a senior healthcare professional who, after undertaking an assessment of the situation, can assist in resolving issues being raised in a prompt and efficient manner. If you would like more information about this, please visit: WA Country Health Service - Aishwarya’s CARE Call.

I was pleased to read that that your father is now receiving coordinated care in a specialist sub-acute unit. I do hope he is feeling better and is ready to be discharged soon.

Yours sincerely

Russell Colyer-Cockburn

A/Regional Director

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