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"Care of the elderly"

About: Armadale Hospital Armadale Hospital / Canning Medical Ward Armadale Hospital / Emergency Department

(as a relative),

My relative had 2 significant falls. He presented to Armadale Emergency Department twice. The first time, he was assessed, investigated, admitted, seen by the social worker/physio/geriatrician and sent home with a plan for follow-up.

A week later, he fell again and we presented to Armadale ED. Again, he was assessed, investigated and a management plan enacted. I felt it was clear he could no longer manage at home on his own due to developing dementia. He was seen by a multidisciplinary team recurrently. He was admitted to the ward and transition to aged care placement was managed.

At all times I have found the staff supportive, caring and holistic in their approach. It is a particularly stressful life change for my relative and the staff supported him beautifully over this time. He spent just over 4 weeks in hospital and is now very happy in the same home as his wife.

A big shout out to all the staff in ED/Ward involved in his care- the support staff, nursing staff, medical staff and allied health staff. What a great job you did. I really appreciate your care. Keep up the good work. Go Armadale Health Campus.

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Responses

Response from Diane Barr, Executive Director, Armadale Kalamunda Group 2 years ago
Diane Barr
Executive Director,
Armadale Kalamunda Group
Submitted on 11/02/2022 at 2:53 PM
Published on Care Opinion at 2:56 PM


picture of Diane Barr

Dear GratefulToday,

Thank you so much for taking the time to provide the wonderful feedback regarding the care received from the Armadale Health Service during your relative’s health experience. I wholeheartedly agree that these life changes really can be stressful for patients such as your relative and reading that our entire team provided such wonderful support through this transition made me so proud as it is exactly the care we aim to provide to our patients.

Our entire team are truly amazing and work together to achieve the best outcome for our patients. I am very happy you recognised the teams supportive and caring approach to your relative’s care and that you took the time to share your gratitude.

The staff will truly appreciate receiving your kind words as this type of feedback reinforces the positive impact they have on patients. I have already taken great delight in passing this onto the team.

Thank you again for getting in contact with us to share your relative’s experience.

Kind regards

Di Barr

Executive Director

Armadale Kalamunda Group

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