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Presentation to ED

Posted By hydrusrh79

"Presentation to ED"

About: Geraldton Hospital / Emergency Department

(as a relative),

My spouse presented to ED at Geraldton Regional Hospital having an anaphylactic reaction and was stopped by a staff member and told to put on a mask. My spouse attempted to explain their situation and was still told to put on a mask, with a compromised airway, as that was the ‘rules’. I and my spouse feel it is unprofessional and dangerous to have a non-medically trained staff member at the front of ED as I believe this could have further compromised their airway. While this is not the staff member's fault, they are not trained to make medical decisions in my opinion.

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Responses

Response from Di Franklin, Director Strategy and Change, Midwest, WA Country Health Service Midwest 3 years ago
Di Franklin
Director Strategy and Change, Midwest,
WA Country Health Service Midwest

Submitted on 17/02/2022 at 8:30 PM
Published on Care Opinion Australia on 18/02/2022 at 9:42 AM

picture of Di Franklin

Dear hydrusrh79,

Thank you for taking the time to share your story on Care Opinion, I do hope your spouse is feeling better. Your feedback is crucial in informing us when need to support our staff to have the knowledge to keep our community safe whilst following the continually changing COVID protocols.

I would like to apologise for your experience and acknowledge that it was not ideal. It has been necessary to have some non-clinical staff conducting concierge duties at the ED entrance and COVID Clinic. This has highlighted we need to better support our valuable team in providing them with education and training, allowing them to be confident they are providing accurate advice and direction to our consumers. Please be assured we have actioned this as a priority.

I would be happy to speak with you on this matter. My name is Di Franklin and I am the Acting Operations Manager Geraldton Hospital, my phone number is 9956 2369.

Thank you again for your feedback and I hope to hear from you.

Regards

Di Franklin

Acting Operations Manager Geraldton Hospital

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