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"Care on multiple occasions"

About: Geraldton Hospital / Emergency Department

(as a parent/guardian),

I just want to thank Katherine, RN in Geraldton Regional Hospital ED. We have been in multiple times in the last month with our toddler son and luckily, we have had Katherine care for him on multiple occasions. Katherine is the most caring, kind and thoughtful nurse we have come across. I believe she is exceptional at her job, her nursing skills and communication with us, as worried parents and also communicating with our toddler son, was absolutely faultless. She is a wonderful example of true patient care focused nursing in my opinion. She listened to our concerns and communicated these to the medical staff and coordinator. I hope that Katherine is progressed into a role in the ED where she is a leader or staff development and can teach her apparent amazing skills to others.

Thank you so much Katherine, I feel you are a true paediatric and emergency nurse.

Love, hydrusrp97 and family  

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Responses

Response from Di Franklin, Operations Manager, Midwest Murchison, WA Country Health Service Midwest 2 years ago
Di Franklin
Operations Manager, Midwest Murchison,
WA Country Health Service Midwest
Submitted on 16/02/2022 at 12:06 PM
Published on Care Opinion at 12:43 PM


picture of Di Franklin

Dear hydrusrp97,

Thank you for sharing your story on Care Opinion

Firstly I do hope your little boy has now recovered, it’s never easy as a parent to have a sick child.

It was very heartening to hear how Katherine assisted you and your son over several presentations. In a busy environment it takes skill to ensure thorough communication with patients, their family and carers, plus medical colleagues to ensure a positive outcome. Katherine has excelled in this area and I will take great pleasure in ensuring she receives your feedback and is rightly acknowledged for her excellent work.

We are committed to allowing our staff to reach their full potential and will happily support Katherine fully in reaching her career goals.

Thank you once again for sharing your lovely story.

Regards

Di Franklin

Acting Operations Manager, Geraldton Hospital.

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