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"Lack of information after NDE"

About: Geraldton Hospital / Day Surgery Sir Charles Gairdner Hospital / Surgical Services

(as the patient),

I am feeling somewhat let down with absolutely no ‘crucial’ follow up to my near death experience at Geraldton Regional Hospital last year. I was scheduled for a procedure on my left shoulder. It has caused me discomfort, basically from the ‘original’ procedures performed some 15-16 years ago at SCGH. On the morning of procedure, whilst lying on a bed to be wheeled through to operating table, I distinctly heard a newly assigned clinician saying to another hospital staff member they are stressed, they are stressed. Then into theatre where I could clearly hear them saying numerous times Pump 6 Pump 5 Pump 6 Pump 0 etc etc. Next thing, I kind of wake back in recovery where I recall 1 of the lovely staff said I did not have the operation, then they said that I’ve been naughty. I thought I had done something wrong and asked. I remember being told they aborted my op as I nearly did not make it. The newly assigned clinician came over and asked me how I was and said they would see me tomorrow.

Next morning the clinician came, tapped me on the leg said how am I? I said I’m okay, I think. And they left. My orthopaedic surgeon saw me a time later at their practice and said he would follow up on what the clinician had done. I then received a call from hospital staff saying the clinician would see me to talk. I told them my orthopaedic surgeon was already writing to them for information. I waited some time and was told very little, so I then proceeded to call the clinician’s office to try and organise a meeting with them and the anaesthetic team. That was months and months ago. I have since rung GRH x2 and heard nothing. I clearly recall my orthopaedic surgeon also telling me on initial visit that they could immediately see my problem. That it was the clip inserted all those years ago at SCGH being placed ‘back the front’. My orthopaedic surgeon has since said it has moved but I know they definitely said it was inserted ‘back the front’!

At the time of my most recent operation, there was no COVID in this State, so any excuse as to why nothing has been followed up with regards to this now so called ‘allergic reaction to anaesthetic’ I believe is lame. Should I ever require an op, should I be injured and unconscious, I could potentially be killed during surgery. I know my GP sent SCGH a letter to be tested (as they do not perform this at GRH) and nothing has been done. I should be informed as to why the NDE occurred on operating table, why no follow up, the apparent disregard for my wellbeing and supporting me with critical information from the clinician. I am very alarmed at the entire situation. I would like a full explanation as my left shoulder is deteriorating and I am ending help and answers from both GRH and SCGH over these seemingly botched operations.

Yours sincerely

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Responses

Response from Janet Zagari, Executive Director, Sir Charles Gairdner Osborne Park Health Care Group 2 years ago
Janet Zagari
Executive Director,
Sir Charles Gairdner Osborne Park Health Care Group
Submitted on 24/02/2022 at 3:15 PM
Published on Care Opinion at 3:15 PM


picture of Janet Zagari

Dear marchtr56,

Thank you for bringing your concerns about the lack of follow up regarding your referral to Sir Charles Gairdner Hospital (SCGH) for assessment of your “allergic reaction to anaesthetic”. The situation you have described sounds very distressing and I am so sorry that you have been left feeling let down by the health service. With regards to your concerns about an operation that happened 16 years ago at SCGH, please accept my apologies, as it is unlikely that we would be able to investigate the issue due to the time that has lapsed since the event.

However, we would like the opportunity to follow up on the referral that was sent from your GP, and I would encourage you to contact the Consumer Liaison Service on 08 6457 2867 or email CLS@health.wa.gov.au to provide your details. Care opinion is an anonymous platform and without the additional information we are unable to investigate the referral process for you.

We do hope you will contact us directly.

Kind regards

Janet

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Response from Ranjit Paul, Director Medical Services, Geraldton Hospital, WA Country Health Service 2 years ago
Ranjit Paul
Director Medical Services, Geraldton Hospital,
WA Country Health Service

Director of Medical Services

Submitted on 24/02/2022 at 3:17 PM
Published on Care Opinion at 3:17 PM


picture of Ranjit Paul

Dear marchtr56,

I am deeply concerned to read about the lack of communication and support you experienced whilst a patient at our health service. We do not want any of our patients walking away from our health service feeling they have not received the support they need and I sincerely apologise regarding the ongoing delay in speaking to the clinician and anaesthetic team about your experience.

I would really like the opportunity to investigate your concerns and meet with you if you would like to ensure you receive the support you need. My name is Ranjit and I am the Director of Medical Services at Geraldton Hospital. Your contact is very welcome, and you can call 9956 2410 or email me at Ranjit.Paul@health.wa.gov.au.

I am sorry to hear that your surgical procedure was unable to be completed and imagine this would have been distressing for you. Clear communication with our patients is crucial in helping them understand their health journey. This includes open discussions with patients after a procedure, an unexpected outcome or a necessary change in their treatment plan. I am very sorry that in your experience this did not occur.

Thank you for sharing your story with us on Care Opinion. I hope to hear from you soon.

Kind regards

Dr Ranjit Paul

Director of Medical Services, Geraldton Hospital

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