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Can’t get any response

Posted By kilozr49

"Can’t get any response"

About: Swan Hill District Hospital / Theatre / Day Procedure Unit

(as the patient),

I had a referral sent from Swan Hill Medical Clinic for the Swan Hill District Health, Theatre Department to administer a series of fusions. At first there was an issue with paperwork sent that was sorted. I have rung more than five times and each time a staff member from theatre assured me I would be called but as I understand it, not once has anyone called. This is my health I feel you are stuffing around with! In my opinion, no new Swan Hill Hospital will fix what I believe is the incompetency of staff.

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Responses

Response from Donna Hartland, NUM Theatre/DPU, Theatre/Day Procedure Unit, Swan Hill District Health 3 years ago
Donna Hartland
NUM Theatre/DPU, Theatre/Day Procedure Unit,
Swan Hill District Health

Submitted on 22/02/2022 at 12:02 PM
Published on Care Opinion Australia at 2:42 PM

picture of Donna Hartland

Hi kilozr49,

It is unfortunate that you have not received a timely response for your infusions to be booked, our apologies for the delay. The usual process is to book patients as soon as practical once correct prescribing paperwork has been received from the Doctor (this includes the correct medication order and valid consent). We can also only book patients when we have a bed/infusion chair available in our facility.

I would like to thank you for taking the time to write about your experience. I feel that we haven’t yet achieved our aim of “Connected Care, Bet Experience” for you. Therefore, if you would like to discuss your situation further, please contact the Unit Manager of the Operating Department via dhartland@shdh.org.au or phone 5033 9267.

Kind Regards,

Donna

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Response from Chloe Keogh, Executive Director of Clinical Care, Executive Offices, Swan Hill District Health 3 years ago
Chloe Keogh
Executive Director of Clinical Care, Executive Offices,
Swan Hill District Health

Overall responsibility for the running of the health service, reports to the Board of Management. Acting for 3.5 months to replace Long Service Leave.

Submitted on 22/02/2022 at 4:55 PM
Published on Care Opinion Australia at 5:28 PM

picture of Chloe Keogh

Hi kilozr49,

Thank you for writing about your frustrations at getting a series of day infusions booked in to have at our hospital.

I am so disappointed that you have felt that the process for booking these infusions is a sign of incompetence. I know the teams that work in the Day Procedure areas are very careful and thorough in making the myriad of arrangements for each patient's required infusions, and this is quite a complex process, to ensure each patients journey is as smooth as possible when they are in the hospital.

I do hope you will reach out to Donna, as above and that we can work with you to ensure you get your series of infusions as close to home as possible. Again, I would like to thank you for taking the time to voice your experience and would like to apologise that it was different to what you were hoping for.

Kind Regards,

Chloe

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