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"Ankle procedure and treatment"

About: Royal Perth Hospital / Intensive Care Unit Royal Perth Hospital / Orthopaedic Surgical & Trauma & Spinal Care Ward 3H/5G

(as the patient),

I was in an accident, although my treatment has been sufficient and above and beyond from the nursing staff there, was back-to-back fasting for multiple surgeries that I needed at ICU medical staff and I kept being postponed.

I was in complete and utter pain and agony and I had been for hours. I had not been prioritised even thought I was flown here for treatment via emergency services. I was here for acute reasons. I was exhausted and hungry and I felt your medical staff had no empathy or understanding.

I was admitted for a procedure on my ankle. That ankle I was booked in for 8 times. My procedure had been knocked back 8+ times. I wouldn’t find out until the end of the day when there was nothing left to eat. This constant postponing happened 6-8+ consecutive days back-to-back to which the dietitian team escalated up their concerns about my lack of nutrition from constant fasting. As a result of the constant delays and my malnutrition declining I needed a nasogastric and peg feeder to aid in getting me the nourishment I needed. I had never felt so let down by surgical staff before in my life.I’ve had to cancel other important priorities and I understand to an extent, however I was airlifted to RPH.

As understandingly sad that is for me and I feel depressed, I was also told I was going to be getting a block in my leg for my procedure and after my procedure to manage my pain relief and long-term goals recovery. Based on my experience, your staff don’t communicate well, at all, they have some poor bedside manners but mostly everyone else was ok.

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Responses

Response from Lesley Bennett, Chief Executive, East Metropolitan Health Service 2 years ago
Lesley Bennett
Chief Executive,
East Metropolitan Health Service
Submitted on 9/03/2022 at 2:26 PM
Published on Care Opinion at 3:08 PM


picture of Lesley Bennett

Dear novembernh37,

I appreciate you making contact and am very sorry to hear of your health journey and delays to treatment at Royal Perth Hospital.

You have raised some concerning and potentially complex health matters and it is not clear if other aspects of your care may also be a factor impacting your wellbeing.

Based on the information you have provided, I would very much like to review the care and treatment you are receiving. I kindly ask that you contact the Consumer Engagement Unit on (08) 9224 1637 during business hours, 8 am to 4 pm Monday to Friday or via email: RPBG.feedback@health.wa.gov.au to enable us to assist you.

The Royal Perth Bentley Group is committed to providing the highest quality of care for patients and I would like to sincerely apologise that this is not your current experience with our service.

Thank you for sharing your feedback and I hope to hear from you further.

Kind Regards,

Dr Lesley Bennett

Executive Director

Royal Perth Bentley Group

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