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"Rehab transfers"

About: Maroondah Hospital / Mental Health Triage

(as a relative),

I believe Maroondah should stop forwarding on patients to a certain private rehab centre until this rehab centre can employ more staff and provide the proper care and rehab programmes expected of it.

Hiding behind the comments of the Maroondah patient has now 'left the building' and now is the problem of the private rehab centre is not good enough in my opinion. Maroondah Hospital should stop sending vulnerable patients to this rehab establishment until the private rehab centre has sorted out their chronic shortage of staff and stop seemingly hiding the situation behind closed doors.

This is a personal experience comment, for a vulnerable loved relative who is not receiving the care expected in the private rehab centre.

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Responses

Response from David Plunkett, Chief Executive, Eastern Health 2 years ago
David Plunkett
Chief Executive,
Eastern Health
Submitted on 21/03/2022 at 8:11 PM
Published on Care Opinion on 22/03/2022 at 9:45 AM


picture of David Plunkett

Dear lepusck83,

Thank you for taking the time to share these comments regarding your experience. I'm sorry that it hasn't been as positive as we would all want it to be.

In order for us to follow up these particular circumstances, I would like to invite you to contact one of our Patient Relations Advisors in the Eastern Health Centre for Patient Experience either by calling 1800 EASTERN or by emailing feedback@easternhealth.org.au.

If you choose to call please be aware that it is possible that the Patient Relations Advisors may be on another call at the time you ring and if so you will be invited to leave a message so they can return your call.

Thank you again and I hope we hear from you soon.

Regards,

David

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