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"My parent"

About: Allied Health (Bass Coast Health) Wonthaggi Hospital / Emergency Department Wonthaggi Hospital / Sub-acute Inpatient Service

(as a carer),

Dear Bass Coast Health.

Recently, my parent fell at home and broke their hip, spent about 36 hours in your emergency department. The care there was great.

My concerns are that around 6-8 months ago, my parent underwent a Fall and Balance Clinic assessment with a member of staff. There were recommendations for physiotherapy, mobility issues. A referral was done and my parent was placed on the waitlist.

A few months later, my parent had a fall at home and MasterCare was updated to high priority and the information was included. Then of course, this has happened.

I can honestly say that I'm very annoyed with the system, covid 19 excuses and the apparent lack of care factor. My parent has mobility problems and vestibular problems. I wonder how many more people/families are out there in the community feeling the same way. The CEO and Board say they are all for saying community matters, but I question is it really.

Regards,

Janfx55 

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Responses

Response from Jan Child, CEO, Bass Coast Health 2 years ago
Jan Child
CEO,
Bass Coast Health
Submitted on 29/03/2022 at 11:25 AM
Published on Care Opinion at 11:25 AM


picture of Jan Child

Dear triangulumgt39,

I can see that you have provided us with a couple of posts about your experiences. Thank you for taking the time to do this. I wonder if you could call me on 0472 846 355 on Tuesday or Wednesday so that I can talk through your parents experience.

I understand your frustration and I can only apologise that there has been a delay in your parent receiving treatment. COVID has had a significant impact on the way we have had to adjust our service offerings and I understand this has impacted many people in our community. I look forward to speaking with you.

Kind Regards,

Jan

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