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"Not receiving care"

About: Lives Lived Well – Mirikai Residential (Gold Coast)

(as a service user),

Attended for 2 weeks, was told this is the best place and high success rates. I found they were not providing help, duty of care, aftercare, mental health support. They are a government program that I believe would have guidelines and procedures

If you don’t have enough staff to work, don’t overbook the place and then try, in my opinion, and kick people out for your stuff up, especially when the people that were there actually wanted the help. In my experience, you made so many empty promises and breaches of confidentiality. I believe you guys need to fix your program and provide the right help.

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Responses

Response from Lives Lived Well 2 years ago
Submitted on 19/04/2022 at 8:48 AM
Published on Care Opinion at 8:49 AM


Dear velawj45,

Thanks for your feedback. Please be assured that you have been heard. We are usually able to find a way to keep supporting people to find the best path for themselves. Please call Clinical Services Manager Vicky Raabe to unpack your concerns and work towards further support. Alternately, please call Lifeline on 13 11 14.

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