Upon arrival I waited at the check-in desk, the staff member had their back to me and took a good 30 seconds to turn around and acknowledge my presence. I felt they were curt, when I stated I was there for pathology they asked if I had an appointment, and, I recall, their tone of voice was overtly churlish.
I was unaware that an appointment was necessary as I understand there is no mention of having to make an appointment to gain access to pathology through a Google search for opening and contact details of the pathology.
The staff member then, I felt, thrust a bit of paper at me. I then asked if I could go up as it was unclear from their response, only then did they say they were fully booked.
I found the demeanor of the receptionist to be very confrontational, demeaning, and unfriendly - if they are a volunteer I feel perhaps better screening needs to be undertaken.
If they are a paid staff member, I believe some further training in customer service is called for. I felt at no point was I unfriendly, aggressive, or rude to warrant an interaction such as this.
Phoned pathology to be told, I recall, it's all over social media. Might be pertinent to remember that not everyone uses social media.
I know we are all emotionally stretched with the pandemic but I believe we cannot assume that everyone is doing the 'wrong' thing on purpose.
"Communication and attitude at pathology"
About: Albany Health Campus Albany Health Campus Albany 6330 PathWest Albany Collection Centre PathWest Albany Collection Centre Spencer Park 6330
Posted by beidng55 (as ),
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