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"Hospital procedure"

About: St Vincent’s Private Hospital Northside / General surgery

(as the patient),

I attended this hospital to receive a fairly routine procedure. What impressed me was the level of friendliness and kindness across all levels of staff. It was evident from all of the staff - receptionist, nurses, doctors and volunteers.

I'd like to thank Joy for her friendly and professional manner when taking my history. And Lia for her smiling face before directing me to my bed....one of the things she did was place her hand on my shoulder a couple of times to reassure me and to ensure that all was OK. She did see that I was not sure quite where to go as Joy thought I'd take longer to change into my hospital gown in the changing room and had ducked off to the loo. The anaesthetist had excellent communication skills as they explained things clearly and ensured that I was fully aware of what was going to happen. The doctor was also clear in what would happen. Both doctors had a good sense of humour. Even the decor in the ward was wonderful. I love dogs and there was a wall poster of the staff's pets and their names - how cute! Finally, I want to thank the volunteer who made a point of coming over to say hello and ensure I was OK. She's been volunteering there for many years.

Overall a great experience, and I'd make the point that I just assume all the technical stuff for my procedure is in good hands - what made the difference for me was the caring, friendly and very personable approach of staff who seemed very happy in their work, and to meet and greet patients.

Reception

Reception

Appointments

Appointments

Cleanliness

Cleanliness

Staff attitude

Staff attitude

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Responses

Response from Care Opinion Australia 2 years ago
Submitted on 26/04/2022 at 2:52 PM
Published on Care Opinion at 2:54 PM


This response has been published by Care Opinion Australia on behalf of St Vincent's Private Hospital Northside.


Dear surferjoeblow,

Thank you for taking the time to share your story about your recent experience at St Vincent’s Private Hospital Northside. I was so pleased to hear you felt welcome, valued and safe while in our care. I will share your feedback with the teams and people mentioned, and our executive team. It is always appreciated by our staff to know they make a difference and have a positive impact on patients.

Thank you again for sharing. If you are interested in contributing your insights on other hospital activities, I would love to talk with you about being a consumer representative. Please contact me if you are interested.

Take care and all the best with your recovery.

Jessica McClean

Patient Experience Manager

jessica.mcclean@svha.org.au

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by surferjoeblow (the patient)

Hello Jessica,

Thank you for your response, and I'm pleased that you will share my thanks to other staff. They really do a super job, and it was impressive to see their kindness with other patients too. It's so important as hospitals are a little bit daunting for many of us.

And I'm appreciative of your offer to think about being a consumer representative. At this stage I am unable to commit, however, if things change I will be in touch.

With kindest regards,

surferjoeblow

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