This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"The service of emergency"

About: St George Hospital / Emergency Department

(as the patient),

Well I’m writing here because I feel that the service I had, must have improvements. I arrived in emergency (night time) feeling dizzy, I had thrown up twice at home and once as soon as I got there. I was asked some questions (the typical) and then I went inside to the next waiting area. I went with the nurse and here is where I started feeling like the system in place is not efficient.

Again, same questions that I answered in reception, at that point I felt very weak, I had pain everywhere and the only thing I wanted, was to be examined. After responding as I could, it seemed the nurse dismissed how I felt saying that’s not bad at all, there are worst patients. Well, they took some blood tests (which was amazing) and then I recall they said that they would be back with medicine and water. I waited about 20 min, and I had to tell them that I needed it. The thing is I believe I saw them going around a lot, chatting with other people in there, which is okay to have a little chat here and there, but it was just too long in my opinion.

Looking around in the waiting emergency room, I believe it looked really awful, so untidy, like I recall there were so many machines, which I felt looked really depressed. And also in the enquires office, I recall it had books and folders about to fall.

In the waiting room, what I really didn’t like was to see what appeared to be so many nurses in the office, and nobody asking to the patients if they need something, like I was cold, thirsty, and just needed emotional support (since my partner couldn't come in with me).

After that I don’t feel like anything needs more improvement. The doctor was pretty professional, and took his time to talk to me and explain everything.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Angela Karooz, General Manager, St George Hospital 2 years ago
Angela Karooz
General Manager,
St George Hospital
Submitted on 22/04/2022 at 1:41 PM
Published on Care Opinion at 1:45 PM


Dear errandyj78,

Thank you for taking the time to let us know about your experience at St George Hospital Emergency Department.

I apologise that you did not feel that staff were attending to your needs while you were in our Emergency Department. I will be sure to let the Department Director know of your feedback so it can be discussed further with the staff in the Department.

I was also sorry to read that you felt the waiting room looked untidy. This feedback will also be provided to the Department Director to ensure that our cleaning services and department staff are aware to make sure to tidy the waiting room.

I was very pleased to read that the doctor who attended to you was very professional and explained things to you.

I do hope that you are recovering well.

Yours sincerely,

Angela

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k