"Information about a fall"

My parent was admitted into Emergency recently. They were quite old but always felt like they were the age of many years younger. My parent used a walking frame because they were dizzy a few years ago and had a fall in their hallway and fractured their hip.

My parent decided they should cut down some branches, climbed up the step ladder and fell down...They got themselves up and walked inside, didn't call myself or my sibling, waited for the next morning when my sibling went to give my parent their tablets and to see if they were ok as we would check on them daily. There they weren’t well but didn't want to go to hospital.

A couple of days later, my parent was in so much pain that I called 000 for an ambulance as they couldn't get out of bed with the pain. I called in the morning and the ambulance came in the afternoon.

I went with my parent to emergency, stayed with them till about late that night. From there, the doctor on that night called me early the following morning and said that my parent had fractured ribs and that they would be admitted to a room in coronary level 4.

My parent, then on day 4, was tested for covid and was positive. By the following day, my parent was taken to covid ward level 3, the high risk ward. My parent had covid, a mild cough, until day 6 when the nurses and doctor said they had pneumonia. By day 7, my parent was sharing kit-kats with the doctors and nurses, getting through covid and pneumonia.

The high risk ward, I couldn't see my parent as I needed exemption. By the afternoon, after numerous calls I called again and was told that I could see my parent on the following morning. I knew my parent was missing their family so much. I could see that my parent needed to go to the toilet and we, including myself, could not find the buzzer to call a nurse. In a high risk ward and not one nurse around, so I went out to the hallway and called the nurse. The nurse came and showed me that my parent’s buzzer was on the bed when they were sitting on the chair. It seemed I could see that the care was awful, my parent was sitting in the chair with no nappy on and the patients were unsettled screaming, my parent had mentioned that they didn't sleep a wink all night. I called for the nurse in charge that day as I wanted to take my parent home and they replied that it was the safest place the hospital. 

I still don't have a story, but I believe that night my parent had to go to the toilet, they had no buzzer on, not sure if the sides were up and they couldn't find a nurse when they were in a high risk area. I believe my parent got up and split their head open. I called the hospital only to be told that my parent had a fall. No one called me, I had to call the hospital to find out that my parent had a fall. I quickly went in, they wouldn't let me because they were cleaning my parent up. I was allowed to see my parent about 20 mins later.

My parent said that they had to do a wee and there was no one around and they were scared to dirty themselves because when they would change them and change their sheets it would kill my parent with the pain.

So now from being well and going to rehab on the following day, my parent died shortly after. 

Their funeral was recently...I still have no closure...lots of sorrys on the day from the nurses while I felt my parent was beyond words of losing their dignity...I haven't slept blaming myself that I should have not listened to the nurse and listened to my gut. I feel my parent might be alive now.

I need answers. I want to know why was my parent being cleaned up that morning.

I want to know how long was my parent on that floor and why were they being cleaned up in the morning.

Where was the nurse or nurses in a high risk ward.

I want answers...So unfair and so awful that I feel that my parent isn't the only elderly person being inhumanly treated.