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"Emergency care and admission"

About: Bright Hospital / Urgent Care

(as a service user),

About not too long ago I developed a suspicious infection overnight. As it was a weekend, the only option was to go to the emergency department at our local hospital. Apart from having to wait outside until RAT 'cooked', getting progressively colder, I was seen immediately, doctor consulted, tests done and husband kept abreast of what was happening care of a conveniently placed window (COVID rules in emergency, patient only). I was admitted for a few days of intravenous antibiotics. The room was comfortable- even came with a Satin Bowerbird bower right outside my window with plenty of action. The nursing staff and ancillary were wonderful;  attentive, professional and friendly and the meals were simple but tasty and suited me fine. Husband could visit whenever so all well. My first experience as an inpatient and very pleased to know that we will be well cared for when necessary and that transfer to another hospital or for special tests etc all catered for. Thank you to everyone involved.  

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Responses

Response from Rhys Gloury, Executive Director of Clinical Services, Alpine Health nearly 2 years ago
Rhys Gloury
Executive Director of Clinical Services,
Alpine Health
Submitted on 19/05/2022 at 11:55 AM
Published on Care Opinion at 12:03 PM


Dear februarydw57,

Thank you for this lovely feedback. We are glad you have had a positive experience whilst in Bright Hospital. The bower bird is a resident and we frequently spot blue items in the garden whilst building their nest. We hope you have made a full recovery.

Kind regards

Lesley

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by februarydw57 (a service user)

Hi Lesley. I'm pleased that you're pleased. Praise given where praise deserved. I'm fine now, thanks for asking. 😁

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