This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"My experience was not good"

About: Cowes Phillip Island Health Hub / Urgent Care Centre

(as the patient),

I went to the emergency hub in Cowes because I had severe pain in my abdomen. I was told to take a seat and wait and was the first in line. Wait I did and had three people who to my knowledge, turned up much later than me and were seen before me. One person I know had what I believe to be a mild rash. When I finally got to see the doctor 3 hours later they correctly diagnosed me with diverticular disease, said they wanted to send me to the Wonthaggi hospital for an MRI scan but said they would be wasting my time as they thought they would not be able to give one at that time of the day (that was incorrect), and told me to come back the next day at mid-morning which I did.

Again I had a two-hour wait with two people jumping in front of me before seeing a doctor. The doctor sent me to the Wonthaggi hospital for an MRI scan on my abdomen and within 5 minutes I was told by a doctor that I needed to be rushed to one of the other hospitals for life-saving emergency surgery for a perforated bowel. I feel they should make up their own mind whether I should have been sent to a hospital immediately for an MRI or not. Based on my experience, this Cowes hub is terribly undermanned and the 3 times I have attended it, I believe there has only been one doctor at the practice.

Tags added by staff members:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jan Child, CEO, Bass Coast Health nearly 2 years ago
Jan Child
CEO,
Bass Coast Health
Submitted on 11/05/2022 at 11:57 AM
Published on Care Opinion at 12:08 PM


picture of Jan Child

Dear Visitor of the Island,

I am very sorry that you had this experience and I am very grateful that you took the time to tell us about it.

I am keen to talk to you about your experience. Is it possible for you to call me so that I can get your details and review your file? My number is 0472 846 355.

Kind Regards, Jan

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k