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"Misleading information recorded"

About: Fiona Stanley Hospital / ICU Intensive Care Unit

(as a service user),

I believe a nurse in the ICU of Fiona Stanley hospital recorded that I only want to be treated by nurses. It seemed the nurse misinterpreted or has a lack of respect. I did not want them to put in my catheter.

Because I asked that it be done by a male worker, I recall the nurse made 3 backhand remarks and as I understand it, recorded something that's not right.

In my opinion, the nurse acted childish standing at the door saying I only want to be seen by male nurses. When a doctor asked the nurse where they could find tape, I recall the nurse's apparent sarcastic reply was I only want to see males.

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Responses

Response from Neil Doverty, Executive Director Fiona Stanley and Fremantle Hospitals Group, South Metropolitan Health Service nearly 2 years ago
Neil Doverty
Executive Director Fiona Stanley and Fremantle Hospitals Group,
South Metropolitan Health Service
Submitted on 13/05/2022 at 6:31 PM
Published on Care Opinion on 17/05/2022 at 10:05 AM


picture of Neil Doverty

Dear Raptor83,

Thank you for reaching out to us via Care Opinion. I was very sorry to read of your experience; it does not reflect the level of care on which we pride ourselves in delivering to our patients.

I am concerned that you felt there was a lack of respect, and that you felt the information was not accurately captured. In the first instance, your story has been shared with the Nurse Unit Manager of ICU at Fiona Stanley Hospital. This will allow him to explore with his team, based on your feedback, opportunities to improve the experience we all wish for our patients.

I would also like the opportunity to fully investigate the care that you received during your admission. I would encourage you to contact our Patient and Family Liaison Service on 08 6152 4013 or email FSHFeedback@health.wa.gov.au to provide details of your admission. This will allow me to commence our investigations and review the accuracy of your patient record.

Kind regards,

Neil Doverty

Group Executive Director

Fiona Stanley Fremantle Hospitals Group

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