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The three staff who made my experience better

Posted By Broclem411

"The three staff who made my experience better"

About: Warren Hospital / Emergency Department

(as the patient),

Had an accident & needed emergency treatment.

On arrival I was met by a very professional nurse 👩‍⚕️, Katrina.

Then I saw a very professional nurse practitioner, Michelle. Her manner & professionalism was so comforting to me, I felt extremely lucky to be seen by her.

I then saw Karen in Imaging & again the professionalism & kindness shown to me was outstanding. This was last week.

I returned the next day to be met by the same 3 wonderful happy ladies, who showed me exactly the same care as the day before.

With dedicated experienced staff who love their jobs, my experience was all the better made by these 3. Well done Manjimup Hospital.

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Responses

Response from Justine Kelly, Director of Nursing Health Service Manager, Warren Blackwood Hospitals nearly 2 years ago
Justine Kelly
Director of Nursing Health Service Manager,
Warren Blackwood Hospitals

Submitted on 25/05/2022 at 1:01 PM
Published on Care Opinion at 2:55 PM

picture of Justine Kelly

Dear Broclem411,

Thank you for your lovely feedback from your recent visit to Warren Health Service after your unfortunate accident.

I have provided this to the team at site as well as the three professional and kind staff members that you were fortunate to see on both occasions and they were delighted to hear this.

Feeling comforted and reassured when visiting the emergency department is helpful to make the experience ‘all the better’ and knowing the wonderful team at Warren always strive to provide the best possible care.

I hope that you are on the road to recovery form your accident now.

Best wishes,

Justine Kelly

Director of Nursing - Health Service Manager Warren Blackwood Hospitals

M: 0427901242

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