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"Pregnancy bleeding"

About: St John of God Midland Hospital / Emergency Department

(as the patient),

I presented to SJOG Midland with heavy bleeding 18 weeks into my otherwise healthy pregnancy. I was also covid +ve. 

On presentation to the covid tent I was still bleeding through my clothes and was feeling light headed, I told the nurse I needed to sit down and that I was already covid positive. I recall they told me to sit on the floor if I couldn’t wait. Thankfully a lovely other nurse came to my assistance at that point to help. 

When I was taken through to ED I was placed in an adhoc room, I wasn’t shown the call bell or provided any information. A nurse presented about 30 minutes later to take my observations. I recall they then proceeded to stand outside the room and make shout through the door my reason for presenting; which could not have felt more undignified in light of the circumstance. I’ve suffered 3 previous traumatic miscarriages and I was emotionally struggling with the events of that day, I felt the nurses offered no compassion. My partner wasn’t allowed to be with me, despite the circumstance. I desperately needed to use the commode, I recall the nurse opened the door and pushed the commode in until it hit the wall, then they shut the door and left. I had to put the brakes on myself for safety. Likewise I asked for a pad for my bleeding and it seemed this was just thrown onto my bed. I felt as though I received truly substandard care just for being covid positive. I’m also vegetarian, and had been fasting for nearly 10 hours. I asked if I could eat and drink something to which the nurse placed a bottle of water and some crackers on the floor for me to retrieve. 

I was told I was going to the ward at a certain time and that my partner could bring me some clothes (I was still wearing my blood soaked underwear and I believe the nurse refused to meet my partner at the door to collect fresh clothes). Around 3 hours later, I was still waiting for an orderly to take me upstairs; I had been waiting for a commode chair for over an hour and subsequently ended up wetting myself. The most embarrassing and undignified experience of my life; with no apology from the nurse. 

I tried to escalate my concerns about my partner being able to visit, I am a clinician and I understand the requirement for restrictions however I cannot believe that given my history and nature of my presentation I was not allowed a support person. I laid on my bed and cried uncontrollably and being denied a support network when even the nurses wouldn’t enter the room to show me some compassion was dumbfounding to me. I had had an ultrasound scan which showed that my baby seemed okay, to which I recall the nurse told me that I don’t need my partner, my baby is fine it’s just bleeding, in my opinion shows a complete lack of empathy and understanding for my circumstance. I believe I’m sure the nurse wouldn’t have wanted to leave their partner alone in the same circumstance. 

I am unvaccinated to covid through no fault of my own and due to a pre existing medical condition however I believe the ED nurse took the opportunity to inform that ‘vaccination is the safest way to protect my baby from covid’ oh which I was well aware and I felt judged as an ‘anti vaxxer’ when that truly wasn’t the case. 

At the time of writing this, I wish I could transfer my maternity care elsewhere now, I have lost all faith in SJOG Midland and I couldn’t imagine giving birth in such an unsupportive environment. 

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Responses

Response from Janet Jones, Director of Nursing, Midwifery and Clinical Governance, St John of God - Midland nearly 2 years ago
Janet Jones
Director of Nursing, Midwifery and Clinical Governance,
St John of God - Midland
Submitted on 23/05/2022 at 3:25 PM
Published on Care Opinion at 3:26 PM


Hello Concerned Patient,

Thank you for taking the time to share your experience with us. I was saddened to learn that you did not receive the level of supportive and compassionate care you needed during your recent admission to our hospital and please accept my unreserved apology. I am aware that you spoke with a member of our Patient Experience Team and provided some extra information that will certainly guide us on how we investigate the issues and how we can improve the care we provide. Please be assured your concerns have been raised with the relevant managers and staff to identify where we can improve our care.

In addition your story will be used as a teaching opportunity for our caregivers. Please do not hesitate to contact us in the future if you need to.

Thank you once again and kind regards

Janet Jones

Director of Nursing, Midwifery and Clinical Governance

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