"Dr on Call but would not come"

My child was injured in an incident at sports training. My child's head collided with another child’s. The trainers tended to the wounds but advised it may need to be sutured or glued. 

Urgent care at my local service was rung at 6:30pm and we were advised that even though the doctor was on call that night they would not come in to check or administer care to the children. 

We then proceeded to the closest health service who had only just stood down from a code yellow and waiting times were estimated to be 5-12 hr. This other health service ED was at capacity and the fact that the on-call Doctor from my local service would not come in made it worse with two patients waiting in its exceeding capacity ED. In my opinion, you would think that the two hospitals would be working together to alleviate congestion. 

The two children had clashed heads, had potential for concussion and wounds that needed glue and yet this was not considered as a need for the Doctor to present, assess or to administer care. 

Whilst waiting in the other health service ED we again rung our local service to advise of the situation in there and to see if the Doctor would reconsider but again we were advised they would not be coming in. 

To send two young children with head wounds to the next health service while a Doctor is on call in the town but will not provide care is, in my opinion, appalling. The fact that l was driving home at 1am in the morning when my child could have potentially be see by 8pm and home by 9pm also raises a problem of safety. 

I believe it was not late when we first rang, children and head wounds were involved, could the guidelines of what conditions will be considered before an on call Doctor will attend please be advised to the community.