"Rude encounter"

I went to Logan Lodge recently to drop some ironing in for my parent. A staff member came to the door with a covid test and I said I didn't need to do that, as I'm just dropping ironing in for my parent.

I recall this staff member then said, well who's mum and what room, in a way I found very rude. I said, "oh sorry" and told them my parent's name and room number, and let them know that my parent was at that time covid positive. With that they huffed at me and grabbed the ironing and screwed it up under their arm. I said excuse me I've just ironed all of that, and I took it back from them.

I recall they then said they were busy with other people, there were 2 sitting out the front waiting for their test to complete. I responded with, I'll take it to the front desk myself. They then came in and said see there's no one there because of what day it is. I turned around, and said don't worry you cant go to my parent's room any way, they're positive one of the staff on the pod will have to do it I'll wait a minute,

They then, I felt, huffed at me again and I asked them, why are you being so rude. I recall their response was, well I've got other people waiting? Their response then was, hang it on that chair then. Which I did and left. As I was going to my car a person who was waiting, called out to me, come here and then said oh wow how rude was that?