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"Being abused verbally from other patients"

About: Sydney / Sydney Eye Hospital / 2 East (Medical Unit)

(as the patient),

Patient next to me in the shared ward room had been verbally abusing me since I arrived. They had called me a range of profanities and I recall no staff had actually spoken to them about their abusive behaviour. I was admitted to get help which I feel hadn't happened, not to be continually abused by this patient. 

Shared wards should have noise restrictions, in my opinion, especially at night. The other patient turns their tv on at around 5.30am, one night at 2am. I feel it's pathetic that the staff don't turn it off. I had not had any sleep or rest since being there. 

I've spoken with the deputy director of nursing and num but I believe nothing had changed. 

The reason I was admitted has been seemingly shafted. So now I have to come back as an outpatient.  

I called the patient helpline and asked for help which they did, by sending me the num to discuss again. 

Even as I left the room I recall the patient was badgering and calling me names, a very disgusting experience in the hand and eye hospital in Macquarie Street. Based on my experience, I won't go there unless it's the last place on earth if I don't want to be harmed during my admission. 

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Responses

Response from Jonathan Magill, Director of Nursing and Support Services, Nursing, Sydney Hospital/Sydney Eye Hospital nearly 2 years ago
Jonathan Magill
Director of Nursing and Support Services, Nursing,
Sydney Hospital/Sydney Eye Hospital

Manages and leads the Nursing and Support Services

Submitted on 10/06/2022 at 4:46 PM
Published on Care Opinion on 16/06/2022 at 10:26 AM


Dear Traumatic experience patient,

I’m sorry to hear that this happened to you. This must be very frustrating.

I value your feedback and I would like to discuss this with you. Please contact me at SESLHD-SSEHExecutiveServices@health.nsw.gov.au.

Kind regards

Jon

Director of Nursing and Support Services

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