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"My child's mental health demons"

About: Pilbara Mental Health and Drug Service

(as a parent/guardian),

Late last year my child's doctor requested a mental health assessment. I was married to a person who was extremely abusive and drunk excessively. Unfortunately, my child and I endured abuse for many years before we separated and my child still suffers from the trauma.

CAMHS supplied a Telehealth assessment that I felt didn't go according to plan. The staff member doing the assessment was very rude and abrupt. My child had an anxiety attack and shut down and wouldn't respond. The staff member was clearly getting frustrated and the whole ordeal was very intimidating for both of us.

February this year my child was put on suicide watch and was required to do another assessment. I requested that it not be done by the same person but unfortunately was. The interview itself went a little better but towards the end, the staff member told me to hide all medication. I replied that I'm an ex-addict and don't have anything stronger than Panadol in my house, I felt they then proceeded to berate me and lecture me in front of my child about just how dangerous Panadol really is and how a handful of pills could kill my child.

A few days later this same staff member rang me to discuss the outcome of the assessment. They told me they had already been in contact with my child's parent and had discussed the assessment with them. I questioned why they had discussed private details without my consent as we no longer had contact with my child's other parent and as my child's trauma was related to them, we didn't want them knowing just yet, the staff member told me they can discuss it with the biological parent if they want and then told me that my child's trauma had absolutely nothing to do with their other parent and they weren't at fault.

A few weeks ago my child tried to take their life by popping over 50 Panadol. They were rushed to another hospital where the doctors have been nothing short of fantastic. when I asked my child why they chose to take Panadol, they said, because that staff member told me that they would kill me.

My child is now on the long road to recovery but I'm still hurting. 

Why did it take my child to do this before the system would help us? I've asked for help for 2 years and fallen on deaf ears.

Who do I speak to, as I want to make sure this doesn't happen to someone else's child.

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Responses

Response from Roger Golling, Operations Manager, East Pilbara, WA Country Health Service (WACHS), Pilbara nearly 2 years ago
Roger Golling
Operations Manager, East Pilbara,
WA Country Health Service (WACHS), Pilbara
Submitted on 28/06/2022 at 2:17 PM
Published on Care Opinion at 2:17 PM


Dear earmarktc36

I appreciate you taking the time to provide your experience regarding your child’s involvement with Child and Adolescent Mental Health Services. I’m very sorry to hear you’ve been left feeling that you have not been provided with adequate care, and that you feel you and your child were not treated with compassion and professionalism.

The issues you have raised are of concern to me and I would like to thoroughly investigate what took place at each of your contacts with us so we can provide the best collaborative care we can and improve what we do. Your feedback is invaluable in enabling us to do this well. I would be grateful if you could contact me so I can gain further information to help me with my investigation. My name is Roger Golling and I am the WACHS Regional Mental Health Manager for the Pilbara. You can contact me on 9174 1247 and my email address is roger.golling@health.wa.gov.au

I would also like to let you know about an escalation process we have to support patients and their families and carers if they feel that their own or a loved one’s healthcare concerns are not being addressed appropriately. This process is called Aishwarya’s CARE Call and it enables you to speak to a senior member of staff who will listen to your concerns and make a full assessment of the situation and liaise with the treating medical team and other health care providers as required. If, in the future, you are concerned about the care you or your family are receiving in hospital, I encourage you to make a CARE Call on 1800 431 143.

Thank you, again, for taking the time to share your feedback and I hope to hear from you soon.

Warm regards

Roger Golling

Regional Manager Mental Health.

WA Country Health Service (WACHS) Pilbara

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