"Care received"

Transferred via stretcher to ED.

Seemingly got left on the stretcher for almost 24 hours in a tent outside the hospital- freezing weather conditions.

I felt forced to sleep overnight in the freezing tent on a stretcher and I am still suffering pain from sleeping on it- I was admitted with back pain so staff knew this wasn't suitable for me. No toilets, no beds in the tent - why was I left in here, when it seemed clearly this isn't a ward room it is a triage area!

I felt left and forgotten. Never moved into the hospital – I felt I was treated like trash not being allowed to receive care inside the hospital. This experience has deeply affected me and will for a very long time to come.

Care by senior ED staff was, in my opinion, disgusting, degrading and despicable. It seemed to me the tent is clearly being abused and not used for its purpose.

I asked for a non-emergency ambulance to be booked – I recall a senior staff member threw a taxi voucher at me and I tried talking and begging them to book the ambulance – I believe their response was sarcastic. I will remember their apparent utter rudeness, they walked off midway while I was talking. What a horrific experience - being refused what I think is suitable transport home? I felt it was complete neglect!